MGT492: Managing People & Organizations : Team Leadership Lecture 21: Chapter 10: Team Leadership Chapter 11: Communicating for Results Instructor: Dr. Aisha Azhar COMSATS Virtual Campus

Last lecture overview Team leadership Group versus team Group performance model Group structure dimensions Group types Command groups Group process 2

Group Development Stages and Leadership Exhibit 10–6 3

Meeting Leadership Skills Planning Meetings – Objectives – Participants and Assignments – Agenda – Date, Place and Time – Leadership – Technology Conducting Meetings – Three Parts of Meetings Identify Objectives Cover agenda items Summarize and review assignments 4

Meeting Leadership Skills (cont’d) Handling Problem Members – Silent – Talker – Wanderer – Bored – Arguer 5

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Chapter 11: Communicating for Results

Learning Outcomes 8

Learning Outcomes (cont’d) 9

Organizational Communication Vertical Communication – The flow of information both downward and upward through the organizational chain of command. Horizontal Communication – The flow of information between colleagues and peers. Grapevine – The flow of information in any direction throughout the organization. 10

Organizational Communication: Formal Communication Exhibit 11–1a 11

Organizational Communication: Informal Communication Exhibit 11–1b 12

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The Communication Process 14

The Communication Process Encoding – The sender’s process of putting the message into a form that the receiver will understand. Communication Channels – The three primary channels are oral, nonverbal, and written. Decoding – The receiver’s process of translating the message into a meaningful form. 15