Information and Communication Technologies in the Mexico City: Good governance and government modernization Melissa Ovalle Buenrostro Mexico City

General Plan of Development of Mexico City ( ) Mexico City Government has a General Plan of Development to define the main actions in 8 governing axis: 1. Politic Reforms: Habitant´s and city rights 2. Equity 3. Security and swift Justice 4. Competitive Economy and inclusive 5. Cultural Movement 6. Sustainable Development and long term 7. New Urban Order: efficient services and quality of life for all 8. Efficient Public Administration

ICT Policy Lines Diminish of digital gap Information systems universal access of the Federal District Government (GDF) Interoperability Unique digital identity of citizen ICT services and equipment acquisition models Security and privacy of personal data Property rights of the information Comunications and transmission data Web sites of goverment. Planning and evaluation of information and comunication technologies (ICT) Management and operation of information and comunicaction technologies (ICT) services

Citizen portal web site of Mexico City Government * The Citizen Portal of the Mexico City Government is the most visited government website in the country above the portals of the federal government, states, municipalities and political parties. Visitors: Sep'08 to Aug'09: 4.5 Million of visitors Sep'09-to Aug'10: 5.5 Million of visitors Sep'10 to Jun'11>:6.9 Million of visitors The site has a significant presence in major social networks: The Twitter of the Government of Mexico City and guides serving more than 34 thousand followers On YouTube is oriented to the public, through radio spots, on the completion of a pending application or a service.

Until 2009, the electronic mail system of the Government of Mexico City was poor, with little storage space, insecure and with low-spam filters. To improve the electronic communication in the government of Mexico City, we introduced the Google Apps platform for middle managers and above. The project began with accounts and expects to expand the number of accounts to cover all public servants of the Government of Mexico City. Mail “Google apps” to the Mexico City Government

The monthly traffic of 1,000 accounts of the Government of Mexico City in Google Apps is: are received and sent s. 2.5 gigabytes of traffic spam messages are blocked by the security filters. 1.5 gigabytes of spam are eliminated.

Mexico City Government: Offers Wifi: “Internet service” in different points of the City. Signed an agreement with TELMEX to provide the service. Free WI-FI in different points of Mexico City FREE INTERNET IN MEXICO CITY * 990 points in Mexico City with WI-FI wireless. * A million and half people have used the free conection in the 16 districts of the city.

Social Protection System “RED ÁNGEL”

RED ANGEL IS The Social Protection System of the Mexico City Government (the largest in Latin America) Represents the next step (consolidation) in the evolution and maturity of 13 years of social policy 13 years of democratic government in Mexico City. The permanent mechanism for coordination of programs that cover and secure the right to health, education and equity in all stages of life of people Proposes a multi-channel scheme for inclusion and citizen service (card, * 433 Call Center, Internet, Office)

13 MAIN SOCIAL PROGRAMS OF “RED ANGEL” 1.Unemployment Insurance 2. Home improvement 3. Housing together 4. Stimuli for universal school “Prepa Sí” (high school) 5. Total Care for Breast Cancer 6. Free access to medical services and medicines to residents in the Federal District who lack social security work 7. Medical care and free medication delivery Delivery Program (Angel) 8. Talented Kids 9. Guaranteed Education 10. Financial support to people with disabilities 11. Scholarships for children in social vulnerability 12. School Breakfast 13. Maintenance for older adults

The main feature of “Red Angel” is to be an a attention citizen window and a Mechanism of citizen Services and a Enforceability of Rights

Red Angel on the web

Red Angel card (for beneficiaries of social programs) * Each card represents a process of verification and data quality of the patterns of social programs * Is the key to access the Internet, for inclusion and a better citizen service * Encouraging participation in the economy of the city and its businesses

Conclusions We face enormous challenges We work to rank the City as a:  Highly competitive human resources -One of the best cities of knowledge in the world  A more equitable social society  Major player in today’s economy The above plan is a strong step in the right direction

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