Leading a Virtual Team
Natalia Khandros, Global Sourcing, Pratt & Whitney
United Technologies Corporation Member of Fortune 50, the Dow Jones Industrial Average and the Dow Jones Sustainability Indexes 9/27/ Hamilton SundstrandPratt & Whitney $12.9 B Sikorsky OtisUTC Fire & SecurityUTC PowerCarrier
Pratt & Whitney “We have developed a game changing jet engine with Geared Turbofan technology that will redefine the marketplace for the next generation of aircraft.” - David P. Hess No Technical Data Military Engines Commercial Engines & Global Services Business/RegionalSpacePower Systems
Why Virtual Team Create global presence Leverage talent worldwide Enable market penetration Creates affordability for the local market Global company – Global resources No Technical Data
Strategy Identify reliable partner Location with large talent pool Stable government politically economically IP protection State of the art infrastructure English speaking Advanced IT infrastructure Location, Location, Location No Technical Data
Key Tactics Aligned leadership Created engineering sourcing counsel Consolidated supplier base High volume Identified relationship managers No Technical Data
Key Tactics Commitment for a long term Alignment of internal resources Continuous learning Gradual increase in complexity Virtual Team Set up No Technical Data
Key Tactics Phone connectivity Direct IT line Database sharing Teleconferencing On-site presence Communication No Technical Data
Key Tactics Introduction to the Standard Work Access to discipline chiefs Training and mentoring on site experts in the field Compliance training for IP, export etc. Learning No Technical Data
Key Tactics Use Pratt & Whitney operating system Systematic approach to root cause analysis Lessons Learned sharing Implement Standard Work Consistent performance measurement Structure – ACE culture No Technical Data
Key Tactics Start with single discipline Build discipline knowledge Continue with a single component design Create multifunctional team Module/group of components design Including multi-supply base collaboration Work Complexity EAR 99
Key Tactics Encourage creation of a better solution Productivity improvement process Recognition for savings ideas Multi-year corporate contract Reward Methodology No Technical Data Individual Company
Key Tactics Evaluate capability Evaluate company maturity Key measurements identified up-front Same process for all suppliers Results / Measurements No Technical Data
Summary Well defined strategy / leadership alignment Requires a collaborative approach Open communication / relationship building Requires continuous teaching and mentoring Performance measurement Compliance – Export & IP No Technical Data Global learning benefits both partners - innovative ideas, solutions and productivity improvements should be encouraged