Industry Solutions Tom Ngo Chief Technology Officer

P2P Case Studies

Baker & McKenzie Overview World’s largest law firm 62 Offices 35 countries 8,000+ employees 3,000+ lawyers Business Problem Increased Pace of Globalization Importance of Speed as Competitive Advantage Better Customer Service/Relationships

Baker & McKenzie P2P Solution Collaborative Workspace Distributed Content Business Process Benefits Manage Information Better Across the Firm – Reduce Redundancy More Efficient Project Management Increased Associate Retention New Products and Services “Value Pricing” Opportunities

Deloitte & Touche Overview Global leader in professional services More than 90,000 people in 130 countries More than 8,000 staff in 24 offices in UK Business Problem Improved risk management Enable staff to deliver better service to clients Time to market Maintain existing formats

Deloitte & Touche P2P Solution P2P Content Network Integrate ABG Publishing Information Single interface to relevant content from different locations Benefits Increased efficiency and productivity Updates immediately available to users Make internal and external information more accessible across the firm Better use of publisher information

Travelers Overview Leading provider of business, homeowners and auto insurance More than 22,000 employees More than 30,000 agents Business Problem Independent agents need access to accurate and up-to-date information Information on 450 personal lines across 5 lines of business Reduce risk of writing policies Set proper client expectations

Travelers P2P Solution Share information across multiple lines of business Delivery of real-time information Multiple delivery mechanisms that fit Travelers’ promotion models Benefits Respond faster Provide more accurate information Meet client expectations Integrated with Travelers infrastructure including architecture, design, security and deployment models

Visa Overview Market leader with 58% global share Joint venture of 21,000 member financial institutions The largest consumer payments processing network in the world $1.8 Trillion in annual sales volume 750 transactions per second (3300 peak) Business Problem Extremely decentralized organization Increased competition for customer attention Use innovation and strategic collaboration to build and support the infrastructure to enable global utility and ubiquity Brand is king

Visa P2P Opportunity Information sharing and collaboration (Risk Mgt., Legal) Global project management (communication, collaboration, best practices, education) Access and collaborate among Visa central and regional offices Benefits Immediate access to critical information/knowledge sharing Time and cost efficiencies Better intelligence = fraud savings for Visa member institutions