Part II OUTBOUND TOURISM Unit 7 Shopping with Tourists

Teaching Objectives  Learn the procedures of tax refund service  Learn how to bargain at the stores  Learn how to shop at the Duty-free shop  Learn how to ask for a refund at a supermarket

Briefing on the Working Procedures 在境外购物是出境旅游中不可或缺的一个环节。 一般游客会在旅游途中购物，在免税店购物， 在机场办理退税，在超市购物和在百货公司购 物。作为领队，不能劝说客人，甚至强迫客人 在旅游途中购物。领队还要提醒客人在购物过 程中索要相关票据，以免日后发生纠纷。在机 场退税时，领队应能和相关人员进行基本的沟 通，尽可能帮助客人解决遇到的问题。 在境外购物是出境旅游中不可或缺的一个环节。 一般游客会在旅游途中购物，在免税店购物， 在机场办理退税，在超市购物和在百货公司购 物。作为领队，不能劝说客人，甚至强迫客人 在旅游途中购物。领队还要提醒客人在购物过 程中索要相关票据，以免日后发生纠纷。在机 场退税时，领队应能和相关人员进行基本的沟 通，尽可能帮助客人解决遇到的问题。

Warming-up Activities  Discuss the following questions in group and report the results to the class  1. What kind of expressions might be used in making a bargain?  2. Which items should be prepared for a refund at a supermarket?  3. What is national tax refund service?

Working Process of Tax Refund Purchase the productsComplete the refund from Go to Cash Refund Counter at the Emigration Follow the instructions and Get the refund

Working Process of Tax Refund I.Purchase the products II.Complete the refund form III.Go to the Cash Refund Counter at the Emigration and follow the instructions IV.Get the refund

Explanation of Texts (I) 1.Shopping on the Way to Sightseeing Key Words jewelry, bracelet platinum, carat Useful Expressions a.What’s the price for this one? b.Here are the receipt and XXX change.

Explanation of Texts (II) 2.Shopping at the Duty-free Shop Key Words: souvenir, perfume, free of duty, Useful Expressions: a.Can you come down a bit? b.That’s our rock bottom price.

Explanation of Texts (III) 3. Buying Clothes Key Words: (color) loud, shop assistant, fit Useful Expressions: a.May I try it on? b.It seems fit well. c.Please come again.

Explanation of Texts (IV) 4. Asking for a Refund at a Supermarket Key Words: digital, receipt, function, refund Useful Expressions: a.We can do nothing without the receipt.

Explanation of Texts (V) 5. Tax Refund Key Words: necklace, crystal, boarding pass Useful Expressions: a.Can I have a tax refund form? b.The tax is X%. So you will get a refund of XXX. c.How would you like to have it, get in cash or send it to your credit account?

Consolidation  Q and A 1.How can a customer get the refund at a supermarket? 2.What is Tax Refund? How can a foreign tourist get the tax refund? 3.When you are shopping and hope to have a better deal, what would you say to ask for price discount?

Consolidation  Role-play You want to buy some cigarettes and wines at the duty free shop. But you find that the price is not reasonable. Now you begin to bargain with the saleswoman.

Assignments 1.Learn by heart the dialogue “Tax Refund” and then practice the dialogue in pair. 2.Make a dialogue: Customer: Imagine you are in a store, and want to buy some gifts Shop Assistant: Give suggestions and help the customers choose the right gifts

Thank you!