Turning Good Intentions Into Good Results Lisa Meece Senior Associate Bottom Line Performance, Inc.

Lisa Meece 15+ years experience in organizational performance improvement MA in Organizational and Professional Communication Development

Bottom Line Performance Designing Learning Solutions that Get Results Instructional Design Training Facilitation Performance Consulting

Objectives Identify the information your volunteers need Effectively share that information with volunteers Advantages and disadvantages of different ways of providing information and skills Tips for increasing the effectiveness of training and communication

The Good News Volunteers are higher in intrinsic motivation than typical workers Volunteers tend to be more satisfied with their supervisor’s decisions Carey H. Adams Journal of Applied Communication Research

If only it were this easy Culture Environment Tools Processes Procedures

Begin With The End In Mind What information drives those actions? Information Results Actions What actions will help achieve the goal? What is the goal?

The Sanctity of Human Knowledge All human knowledge is precious whether or not it serves the slightest human use. A.E. Housman

That’s More Like It… The great aim of education is not knowledge but action. Herbert Spencer

Solving the Right Problem Why, Why, Why, Why, Why?

Sharing Information Storytelling Direct Instruction

Storytelling “A story is a form of mental imprint. A story can mold perceptions and touch the unconscious mind.” Annette Simmons The Story Factor

Storytelling Articulates principles Pull strategy Listener interprets Use for communicating Culture Values General goals

When Should You Tell Stories? When they apply to the goal Examples:

Direct Instruction Articulates Process Push strategy Communicator interprets Useful for communicating Technical information Process-critical information Specific methods

When Should You Tell What To Do? When you want to build skills When the process is important When you need everybody to do basically the same thing

How Much Should You Share? Tell Teach Train Recognize It Articulate It Do It Results

Tell Teach Train Recognize It Articulate It Do It Results Principles Results more important than process or Simple process

Tell Teach Train Recognize It Articulate It Do It Results When do you TELL your volunteers?

Teach Tell Teach Train Recognize It Articulate It Do It Results Results and process both important

Teach Tell Teach Train Recognize It Articulate It Do It Results When do you TEACH your volunteers?

Train Tell Teach Train Recognize It Articulate It Do It Reults Apply and practice behaviors Specific processes important

Train Tell Teach Train Recognize It Articulate It Do It Results When do you TRAIN your volunteers?

How Much Should You Share? Tell Teach Train Recognize It Articulate It Do It Newsletters, Websites, Bulletin Boards, Blogs, Meetings Meetings, Job Aids, Podcasts / Vodcasts E-learning, Instructor-Led Training Results

Tips and Tools Readability Online Effectiveness Organizing Information

Readability Language Font White Space Layout

Which is Easier to Read? This line of text, with a sans serif font? This line of text, with a serif font? Or this line of text, with a really cool font?

Which Would You Rather Read?

Readability Counts Online, Too Make text scan-able Click when possible Use standard fonts Consider an RSS feed

Organizing Information Graphical organizers make information easy to comprehend

Other Examples Tell Teach Train Recognize It Articulate It Do It Results

Job Aids Consider Format Informational Procedural Decision-making Organize the information for your learner Design the job aid to support the work Plan for maintenance

Thank You Contact Information