Quality Assurance Lincolnshire County Council Provider Forum Presentation 2010

2 Objective TO PROVIDE AN OVERVIEW OF THE STATUTORY ROLE OF THE LOCAL AUTHORITY COUNCIL RESPONSIBILITY OUR JOINT RESPONSIBILITY QUALITY ASSURANCE IN LINCOLNSHIRE CONTACTING QUALITY ASSURANCE

3 Statutory Role of the Local Authority The Care Standards Act 2000 – Transferred the Regulation and Inspection from Local Authorities and Health Authorities to the National Care Standards Commission (NCSC). From that date Health Authorities and local councils with social services responsibilities were no longer responsible for the registration and inspection of private and voluntary health care and social care, nor for the inspection of independent boarding schools. However, they remained purchasers and providers of services regulated by the Commission now known by the name of Care Quality Commission (CQC) and as such The County Council has a statutory duty to meet the needs of those service users assessed as having eligible needs. This includes services which the council commission.

4 Council Responsibility Whilst services are contracted out, the County Council retains responsibility for the statutory provision of these services including the responsibility to demonstrate that such services are needed and valued by service users. It is about us managing the ‘service’ provided within the contract – ensuring that the performance meets the needs of the service users as intended. You might ask “what does this mean to me”? Well, this means that through our contract we are discharging these duties to you, so you should demonstrate to us that services we have commissioned are needed and valued by service users.

5 Our Joint Responsibility Lincolnshire County Council as a commissioner and you as provider play a vital role in ensuring that people are receiving care services which implement standards that prevent neglect and abuse. Successful prevention of adult abuse and neglect demands that service providers tackle the factors which contribute to it’s occurrence at all levels. It is your duty of care as a commissioned service to inform us of any concerns, impacts or changes to the quality of the service you are providing. All staff, including volunteers, across all agencies have a duty and responsibility for reporting any concerns about suspected abuse and the standard procedure to be followed. To do this you should contact the Customer Service Centre for Adult Social Care on

6 Quality Assurance in Lincolnshire Summary of the QA role To work with all external social care providers to ensure service users of Lincolnshire are protected and receive a quality service that delivers continuous improvement, for whom the Council has a responsibility. To monitor services commissioned by Lincolnshire County Council across Adult Social Care. Communicate and work with Internal and external stakeholders to improve services to adults in Lincolnshire.

7 Quality Assurance in Lincolnshire Quality Assurance aim to do this by: Identifying risks in the services we monitor Assist the service in addressing those risks Refer concerns to other colleagues and agencies who are better placed to address the risks e.g. for Nursing Homes Provide factual reports & action/improvement plans with set timescales to address the risks identified Review the situation to ensure the risks have been reduced/eradicated Identify further monitoring frequency

8 Quality Assurance – Contact Details Contact details Lincoln & North Hykeham: Tel: Sleaford/Stamford/Grantham: Tel: Boston/Spalding: Tel: Louth/Horncastle/Skegness: Tel: Market Rasen/Gainsborough: Tel: