Course Number: Credit Hours: 1.0 Hour Link:

CSAW… Is to be implemented in all CAG A-G offices to assist the local unit supervisors and managers with scheduling to match the current and projected workload and to capture identified Customer Service staffing opportunities Provides actionable data to assist Senior Operations Managers with monitoring daily F4 performance management at the unit level

CSAW Administrator Module  Requesting Unit Level Access

Select CSAW Request Program Access Click on “CSAW Request Program Access” Requesting Unit Level Access

Select the appropriate Area Requesting Unit Level Access

Click on the appropriate District Code Requesting Unit Level Access

Select the requested Unit Requesting Unit Level Access

3) Enter Postal E- Mail Address 4) Click to send the request 1) Enter Requestor First and Last Name 2) Enter ACE Id and unit phone number Requesting Unit Level Access

CSAW Login Module  Volume Allocation  Posting the Schedule  Daily Inputs

Click on “CSAW Login” Login to CSAW

2) Enter ACE ID and Password 3) Click on “Login to C.S.A.W.” Login to CSAW 1) Select Next Week

Login to CSAW

Unit Volume Allocation

Next Week’s Performance Report

Next Week’s Daily Volume Projection

Next Week’s Performance Report

Unit Daily Schedule

Customer Service Adjusted Workload

Next Week’s Performance Report

Current Week’s Performance Report

Customer Service Adjusted Workload Daily Volume Input

Customer Service Adjusted Workload Daily Earned vs Actual Hours

Customer Service Adjusted Workload Non-EBR Sites

Current Week’s Performance Report

CSAW Reports Module  Performance Reports  Program Usage Reports

CSAW Menu

CSAW Reports Menu

CSAW Performance Report Menu

CSAW Area Level Performance Report

CSAW Cluster Level Performance Report

CSAW MPOO Level Performance Report

Unit Level Performance Report

CSAW Reports Menu

CSAW Program Usage Report Menu

CSAW Program Usage Report

Summary  Unit Weekly Activities  Volume and Workload Allocations  Must be Completed between Wednesday and Friday for the next week  The allocations you make must closely reflect the anticipated workload in order for the model to closely project the daily earned workhours  Post Schedule  The model provides projected earned workhours by day and by LDC. The unit should use the CSAW projections to assist with determining the next week’s clerk/mail handler schedule.  The schedule posted in CSAW should reflect the work hours by day and by LDC that are actually scheduled on the unit’s clerk/mail handler schedule that is posted on the wall for next week.

Summary (cont)  Unit Daily Activities  Volume Update  Enter the daily LDC 43 and 44 volumes upon receipt.  Use the earned hour projections by trip to make timely and efficient operational scheduling decisions.  Post Actual Hours – non-EBR sites only  Enter the previous day’s total work hours by LDC and sick leave, overtime, and penalty overtime hours.  Evaluate Workload and Workhour Performance  Use Performance Report data to assist with scheduling to match the current and projected workload and to capture identified staffing opportunities.