Commerce 2BA3 Conflict and Stress Week 10 Dr. Teal McAteer DeGroote School of Business McMaster University
Revised Grade Spreadsheet Please review spreadsheet posted on website Sunday, March 7 th (after 9pm) to verify that grades, including World Congres bonus marks, have been revised and recorded correctly.
What is Conflict? A process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. Levels: intrapersonal interpersonal intragroup intergroup
Traditional View of Conflict Negative, dysfunctional, detrimental Distracts managers Managers motivated to eliminate or suppress conflict
Contemporary View of Conflict Benefits of conflict are recognized Realization that suppressing conflict can lead to further negative consequences Conflict is seen as inevitable rather than avoidable
Causes of Organizational Conflict Group identification and intergroup bias Interdependence Difference in power, status and culture Ambiguity Scarce resources
Types of Conflict Relationship Task Process
Conflict Dynamics Changes within each group: Loyalty to group more important Increased concern for task accomplishment Autocratic leadership Group structure more rigid Group cohesiveness increases
Conflict Dynamics Cont. Changes in relations between groups: Information concealed Interaction decreases Win-lose orientation rather than problem- solving Increased hostility toward rival group
Approaches To Managing Organizational Conflict Avoiding Accommodating Competing Compromise Collaborating
Managing conflict with negotiation Distributive negotiation tactics Integrative negotiation tactics Third party involvement
Conflict Intensity and Organizational Outcomes Conflict that is either too high or too low can be detrimental to productivity Conflict should be at an optimal level Conflict change adaptation survival
A Model of Stress in Organizations
Stressors in Organizational Life Executive and managerial stressors Operative – level stressors Boundary role stressors General stressors
Stress A physiological reaction to the demands inherent in a stressor D(demands) > R(resources)= S(stress) Flight or fight
Demand- Response Imbalance Good stress versus bad stress Factors related to imbalance
Stress Reactions Psychological Physiological Behavioral
Reducing or Coping with Stress Job redesign Social support Human resource policies Stress management programs Work- life balance programs