Agile Navigation – Adapting to a new world Better Boards, July 2015 Paul Ostrowski Chief Executive Officer, Care Connect

Agenda Governance and risk management (the ABC’s) What is Agile governance? How is it different? The Care Connect case study Who we are, what we achieved, what we learned When is Agile: Most appropriate? Least appropriate? Copyright Care Connect Limited 2015 All rights reserved

Organisational Governance “The shareholders, the ‘owners’ of the company appoint directors to act on their behalf and be responsible for two main things: The company’s overall business performance The company’s overall compliance performance” Copyright Care Connect Limited 2015 All rights reserved Source: AICD International Company Directors’ Course 2009; Module 1: The role of the Board and the practice of Directorship

Organisational Governance Copyright Care Connect Limited 2015 All rights reserved Performance Compliance

Organisational Governance A definition of a Director’s life: “All the risk and none of the glory” Copyright Care Connect Limited 2015 All rights reserved

Organisational Governance Copyright Care Connect Limited 2015 All rights reserved Performance Compliance

How does this play out in project governance? Our natural response, in the event of uncertainty, is to try and control what we can Identify all variables Control for all contingencies Bring predictability Artwork care of ostrichheadinsand.com

How does this play out in project governance? Source: Example Gantt chart from ActiveGanttVCScheduler ActiveX Control by the Source Code Store LLC

How does this play out in project governance? Our natural response, in the event of uncertainty, is to try and control what we can Identify all variables Control for all contingencies Bring predictability Artwork care of ostrichheadinsand.com But what if the situation is inherently unpredictable?

Agility “It is not the strongest of the species…nor the most intelligent that survives. It is the one that is the most adaptable to change” Charles Darwin Copyright Care Connect Limited 2015 All rights reserved

What is Agile? Addresses traditional project risks / failings Time and cost blow-outs Scope-bloat Inadequate fit / quality Blame-game Broad approach: Time and budget (resources) are fixed for short periods ( max 4 weeks) Frequent reassessment and adaptation of plans Replace up-front design with prototypes and feedback

What is Agile Image the property and copyright of Intellias Corp

What is Agile Like this! Value at each step, learning and adapting. Allows you to manage risk through progress. ©Henrik Kniberg

The implementation of FOCUS A Care Connect case study

Why we do what we do..…

Client, carer or family with a need Allied health & nursing services Meals Activity groups Community transport Direct support Home maintenance We’re guides; navigators in a complex system

Navigating a dynamic environment Living Longer, Living Better NDIS My Aged Care Regional Assessment Services Consumer Directed Care PC Enquiry: Caring for older Australians PC Enquiry: Disability Care and Support Commonwealth Home Support Programme

Some key statistics Over 12,000 clients 469= number of approved providers with Care Connect 4 = average number of providers per client 81= number of clients with up to 11 providers 20= the average number of transactions per client per month 200k= the number of accounts payable transactions each year No single off-the-shelf industry system does this well

Critical success factors CRM + ERP toolkits Image the property and copyright of Intellias Corp

How we worked Image the property and copyright of Intellias Corp

What it looks like

The Kanban board

How we went (Go live target July 1, 2015) Started sprint #1 in October 2014 Focus: deliver simple, valuable, usable functionality End to end processes: not parts January 2015 All CDC packages live on system; ahead of schedule February 2015 All QLD aged-care complete, with NSW and VIC advancing June 2015 All Packages CDC live Copyright Care Connect Limited 2015 All rights reserved

What went well, what could be improved? Clear wins: Product met the needs and continuously improves Engagement of Subject Matter Experts Extremely capable and adaptable team On time and on budget What could have been better? Front line communication….when major things change Never forget it’s an organisational project Copyright Care Connect Limited 2015 All rights reserved

Lessons for organisational governance Where is Agile least likely to bring value? Where the environment is stable Where the product is mature And you aren’t aiming for extreme innovation Where will Agile bring the most value? Where environment is dynamic / unstable Where the right solution is difficult to envisage Where the culture can adapt to iteration Copyright Care Connect Limited 2015 All rights reserved

Who are some of the big names using Agile?

Where can I find more information? and-articles/

Thank you Contact details: Paul Ostrowski Chief Executive Officer, Care Connect E: P: