IBM Proof of Technology Discovering the Value of SOA with WebSphere Process Integration © 2005 IBM Corporation SOA on your terms and our expertise WebSphere Business Monitor Version 6.0 Overview

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 2 IBM WebSphere Software for SOA WebSphere Business Modeler WebSphere Integration Developer WebSphere Process Server WebSphere Business Monitor Simple to use process modeling for the business analyst to help maximize process and business resource re-use Easy-to-use integration to simplify and speed the assembly of composite applications Flexible deployment of business processes, making plug-and-play of components a reality, powered by WebSphere ESB Real-time visibility into process performance enabling process intervention and continuous improvement

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 3 Manage – What Differentiates WebSphere View performance and modify dashboards in real time  scorecard view of Key Performance Indicators  track cost, time and resources  identify bottlenecks, balance workloads, reduce latencies Intervene in deployed processes  set situational triggers and notifications  dynamically respond to these alerts Continuous process improvement  monitor in-flight business processes  make process modifications based upon real-time data sent back to the Modeler for simulations WebSphere Business Monitor

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 4 WebSphere Business Monitor - Capabilities  Manage in flight processes  Monitor the Business Performance of active processes  Detect Business Situations and take action  Gather Business Intelligence from collected process data  Create intuitive role based dashboards

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 5 Manage in flight processes  Process Status  Execution paths  Inspect process instance data  Examine durations, costs, Monitor executing processes  Start / Stop process instances  Transfer work items Administer process instances  Run new simulations based on REAL data  Improve accuracy – reduce risk Export actual process data to Modeler

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 6 Monitor the Business performance of active processes  Display KPIs graphically as scorecards and gauges View Key Performance Indicators (KPI’s) calculated from live process data

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 7 Detect Business Situations and take action  View alerts from active processes  Notifications sent for manual response   Pager  SMS messages*  Invoke automated responses  A BPEL process  A Web Service Detect anomalous situations and take action * Future release

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 8 Gather Business Intelligence from collected data Populate a business performance warehouse in near real time Analyze business metrics over time to identify trends Discover previously hidden patterns using dimensional analysis  Slice & dice process data  Drill up & down Leverages DB2 Alphablox and Cube View technology

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 9 Create high productivity role based Dashboards WebSphere Portal allows flexible customization Combine standard & custom portlets to meet any business need  Monitor view  Report view  Dimensional view  KPI view  Scorecard view  Gauge view  Alert view  Organizational view Assemble dashboards from different views

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 10 Sample Dashboard

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 11 How Business Monitor makes it happen Monitor Server Action Manager Tooling (Business Measure Editor) CEI DB2 Replicator Runtime State Monitor Dashboards Business Measures Model Event Processing Replication Dashboard access Define BMs Performance Warehouse CBE events CBE Situation events DB2 Replicator

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 12 WebSphere Business Monitor - Themes  Open standard event infrastructure – Common Base Event (CBE)  Ability to monitor multiple environments in your organization  Excellent performance and throughput to support high-volume environments  Launch Pad install  Key element of IBM Business Innovation and Optimization strategy

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 13 Enabling Events: CBE and CEI

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 14 WebSphere Business Monitor V6 architecture overview Monitor Server Common Event Infrastructure Events ODS Warehouse Mart MonitorDashboards Tools External Data IntegratedAdminConsole Tools Tools Modeler – Business Measures Editor Runtime PerformanceWarehouse Event Sources Repository Action Manager DB2 Alphablox - DB2 Cube Views DB2 Alphablox - DB2 Cube Views State Observation Manager Information Manager Events Process “Actuals”Business Measures Model

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 15 Role-based development view Model ModelModel Business Analyst RunRun Business User Deploy Assemble MonitorMonitor Development Team Administrator Manage Business Measures Model/KPIs Run-time Statistics Team Unifying Platform AssembleAssemble UML BPEL WSDL EAR, DDL Requirements Events Business IT

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 16 Monitor setup & usage scenario Model ModelModel Business Analyst RunRun Business User Deploy Assemble MonitorMonitor Development Team Administrator Manage Business Measures KPIs Run-time Statistics AssembleAssemble UML BPEL WSDL EAR, DDL Requirements Events 1. Define Process Model 3. Complete runtime process models 4. Deploy the Business Process 5. Deploy Business Measure Model, Export Database Schemas 7. Deploy Dashboard Components 8. Assign Users to Roles and Specify ACL 9. Monitor the Process 2. Define & Edit Business Measures 6. Deploy Data Schemas, Refine Cube models

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 17 KPIs and Aggregation Metrics

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 18 Business Situation – Trigger on Generate Decline

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 19 Business Events based on CBE When the Application Rejected Situation is detected, the Application Rejected Event will be sent to the Action Manager where the corresponding Action will be taken – either manual or automated.

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 20 BACKUP CHARTS

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 21 An example of Business Innovation and Optimization

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 22 Takes action based on awareness of competitor’s promotion VP Actuary / VP Underwriting strategically targets rates based on analysis of real-time external and internal information

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 23 Competitor launched rate reduction promotion in April 1. Lapse Ratio increased by factor of 20% in June 2. VP Actuary takes actions based on both under-performing premium revenues and a decline in lapse ratio due to competitor’s promotion

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 24 Process Modeling & Simulation Process Deployment & Execution Process Monitoring KPI Management VP Claims plans to reduce processing costs by implementing redesigned express (low touch) process for certain claim types

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 25 VP Claims sees new process is not meeting targets 1. A drill down indicates the cost reduction is not achieved because the number of claims using the Express process is 5 points below expectations. 2. History over the past 9 days shows initial growth with a steady drop off. 3. VP Claims’ dashboard provides real-time contextual insight

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 26 CSR Manager manages unit and individual performance along with daily operational disruptions View of CSR overall performance, relative to peers, and organized by seat location Alert received that IVR is not routing policy information and that CSRs have been notified to apologize when asking for information Given alert condition, dashboard is updated to show talk-time, a measure that is now critical to monitor in real-time. 3.

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 27 Director IT and IT Administrator manage SLAs with an understanding of impacts to critical business processes Executive dashboards show status of IT Services 1. IT problems can be associated with specific process steps 2.

SOA on your terms and our expertise Discovering the Value of SOA with WebSphere Process Integration 28 Thank You Merci Grazie Gracias Obrigado Danke Japanese English French Russian GermanItalian Spanish Brazilian Portuguese Arabic Traditional Chinese Simplified Chinese Thai