+ CRSP Report-Out Karen G. Schneider

+ Current CSU Print Monograph Fulfillment Models Buy/borrow the book locally Borrow the book from a vendor-based service (ILLIAD) Borrow the book from a vendor-based premier service (Link+, Circuit), and if that route fails, go to ILLIAD ** All three models use longstanding, well- developed expert systems

+ Possible Alma Link+ Scenarios Link+ libraries drop Link+. All or most CSU libraries rely on the ULMS as the 1 st tier, with ILLIAD as the 2 nd tier Some or all Link+ libraries keep Link+ as a 2 nd tier after the ULMS, with ILLIAD as 3 rd tier The CSU libraries choose to keep the existing model (combo of Link+, Circuit, & ILLIAD) and do not develop a system-wide ULMS resource sharing model Wildcard: RapidR or alternative procurement/curation models could fit into this model somewhere

+ Any change will introduce unknown resource requirements… But change is the direction CRSP recommends

+ Progress areas Identifying key questions and scenarios Identifying who’s at the table and pulling them into a fact-finding coalition (CO, COLD, ISPIE, Access, CRSP) Contacting key players with key questions Preliminary data-gathering for the most important questions

+ Threats and roadblocks Lack of strategic direction from COLD Anecdata, WOMs, and “feelings” Border skirmishes among the nation-states that supply the coalition forces (CRSP, Access, ISPIE, COLD) The usual challenge of getting people who aren’t invested in your problem to answer and phone calls

+ Strengths and opportunities Lack of strategic direction from COLD Deep, heterogeneous knowledge of resource-sharing across the coalition forces (Link+, Circuit, ILL, Camino) Growing sense of community among the coalition forces Growing sense of pragmatism – “what’s best for our library and our users, what’s best for CSU, let’s follow the evidence”

+ And the key questions are… Can the ULMS, alone or in combination with non- INNReach products, replace existing premier (aka lower-case-rapid) monographic fulfillment models? What do we mean by “replace?” The evolving definition: A well-supported premier monographic fulfillment service as good or better than existing models Goodness means: high fulfillment, fast fulfillment, low-error fulfillment Are the 23 libraries truly “together as one”? (And do we care?

+ Useful findings to date There are very few Alma-INNReach implementations III seems motivated to keep its CSU Link+ libraries Link+ cannot punt requests to ILLIAD Alma can (if enabled) punt requests to ILLIAD (how well this works is part of the OC inquiry) The Link+ two-tier pricing model is disengenuous (because nobody would do the non-NCIP model)

+ Cost of moving to Link+ on Alma Setup of each INN-Reach Member Library on DCB with NCIP (PS-231F and PS-231G): 140 hours x $125 = $17,500 per library 30% reduction applied from standard 200 hours 12 libraries x $17,500 = $210, libraries x $17,500 = $402,500 Standard DCB Training Online (train the trainer approach, up to 10 staff per session): 1 time x 12 hours x $125 = $ times x 12 hours x $125 = $ times x 12 hours x $125 = $4500

+ Key questions for the next days How well can holdings from the 23-library ULMS fulfill Link+ requests? (CO + ISPIE) How well does the Orbis Cascade RS network function (and what else can they tell us about the level of effort resource-sharing)? (ISPIE + OC) How well does INNReach work with Alma? (TBD. MI?) What features do we gain/lose with Alma RS? (ISPIE + OC) What are the system-wide, ten-year Link+ trends? Is there a role for RapidR in the ULMS monographic fulfillment model? (TBD, RapidR contacted)

+ Link+ level of effort Troubleshooting, ticket management, member relations Statistical reports, training, training materials, documentation Load balancing (and creating the load model in the first place) Courier management Manage development pipeline Implement special features Guidance for policy and procedures Coordinate closures

+ RapidR and discovery Model currently requires holding loads Working with group of East Coast libraries on a model to discover their holdings Group’s holdings will be searchable through each library’s local discovery service Returnable requests will then be processed through Rapid via ILLIAD

+ Of note Link+ activity at SSU down 40 percent in last five years (parallel with print activity) – not sure about system-wide trends But: discovery on a consortial network is new to the CSUs – need to look to systems such as Orbis Cascade to forecast what usage looks like in a consortial environment, and factor in scenarios such as “fewer copies, more in motion”

+ Other possibilities Investigate e-book fulfillment options Investigate floating collections Explore “circ to ARS” collection-planning models Drones, flying cars, etc.

+ Process and big-picture questions Who gets to decide? (COLD, with input from CRSP, Access, & ISPIE) What goals will system-wide resource-sharing fulfill? (COLD) What are we willing to lose to move forward? What opportunities do we want to enable from the ULMS?