Shared Services Ian Gallin, Chief Executive

West Suffolk councils Two separate councils with… –separate identities –individual and shared pressures –common goals and a shared will to manage the financial challenges

Focus on outcomes Shift in organisational culture Involvement by members Investment into the opportunities Letting go of organisational boundaries but respecting individual sovereignty Principles of sharing services

Starting at the top West Suffolk LT and SMT –Chief Executive, two directors and six heads of service –21 service managers Single staff structure delivering £3.5 million year-on-year savings

Members working together Shared Services Steering Group –Project direction and detailed overview Cabinet –Joint Cabinet Planning –Aligned portfolio holder responsibilities –Joint portfolio holder for Housing Overview and Scrutiny –Joint meetings for annual report, strategic plan and housing strategy

Vision and values West Suffolk Strategic Plan –Families and communities, economic growth and housing Families and Communities Strategy Six Point Plan for growth Housing Strategy Rolling programme to align strategies and policies

The finances Medium Term Financial Strategy Cost sharing model Procurement Strategy Financial Procedure Rules and Contract Procedure Rules

Working for one organisation Pay structure Terms and conditions Performance review scheme Job families Business partner model

Aligned systems and processes Business Process Re-engineering (BPR) Customer Access –Target Operating Model –Digital by default –System integration

Aligned systems and Financial management system Customer Contact Platform MiHR Modern.gov IDOX Uniform And many more…