The Communication Process Sender Media Receiver Ideation EncodingReceiving Decoding Transmission Feedback Noise

Communication Media in Organizations Lean Communication Rich Communication Newsletters Bulletins Fliers Memos Letters Fax Telephone Video Conferencing Face to Face Written Communication Oral Communication One-way communication Two-way communication Simple tasks Complex tasks

Types of Nonverbal Communication Paralanguage – tone of voice, laughing, yawning Kinesics – body movements, gestures, facial expression Proxemics – personal space Object Language – office design, architecture

Functions of Nonverbal Communication 1.It can serve to REPEAT A MESSAGE 2.It can COMPLEMENT A VERBAL MESSAGE 3.It can ACCENT A VERBAL MESSAGE 4.It can SUBSTITUTE FOR VERBAL CUES 5.It can REGULATE VERBAL COMMUNICATION 6.It can CONTRADICT VERBAL MESSAGES