Cisco 7841 IP Telephone Features and Functionality Unity Voicemail Harvard Phone Cisco 7841 IP Telephone Features and Functionality Unity Voicemail

(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved. 4/28/2017 What is Harvard Phone? Harvard Phone Mobile Make/Receive calls from multiple devices (mobile, IP desk phone, computer) Simple New technology uses softkeys to access features University-wide platform with phone directory at your fingertips State-of-the-Art Web access (coming soon) suite of self-service tools update your preferences faster Communicate the way you want to through chat, video, screen sharing and/or telephone (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved. Cisco 7841 Telephone Harvard Phone Line button LED’s: Amber light = incoming call Green light = solid green, your active call flashing green, your held call Red Light = solid red, shared line in use remotely = flashing red, shared line on Hold remotely Message Waiting/Call Alert Up to 4 lines on buttons Feature Softkeys Navigation Pad Voicemail, Setup and Contacts Hold, Transfer and Conference Volume Bar Speaker, Headset and Mute (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved. Line Button Lights Harvard Phone Lamps defined: Amber light (flashing) = incoming call Green light (solid) = your active call Green light (flashing) = your call on Hold Red light (solid) = shared line in use Red light (flashing) = shared line on Hold (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

Dialing Instructions Harvard Phone Internal Calls (within HU): Dial 5-digit extension External Calls (outside HU): Dial 9 + 1 + 10-digit telephone number Emergency Services: Dial 9 -1- 1 or 9 + 9 -1- 1 NOTE: If you accidentally dial 911, please do not hang up Instead, stay on the call and explain the error to the dispatcher. If you hang up without explanation, a police officer will likely be dispatched. (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved. What’s new about 9-1-1 Harvard Phone Your location details will be tied to the IP phone instrument (not to the jack where the phone is plugged-in) Tell us when you need to move your Harvard Phone Please call (617) 495-7777 or email ithelp@harvard.edu to update your phone location Calling 9-1-1 from your office or cell phone? Repeat the number and your location to the operator Use specific details including: The floor where you are located Your room number and location Your building quadrant location (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved. Placing Calls Harvard Phone Lift the handset and dial the phone number or Press a Line button or Press the Speaker button or Press the New Call softkey or Press the Headset button or Press the Redial softkey You may also dial the number first, then: Press Call softkey or One of the other options listed above (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

Answering and Ending Calls Harvard Phone To Answer an incoming call: Lift the handset or Press the flashing amber line button or Press the Answer softkey or Press the Speaker button or Press the Headset button To End a call: Replace the handset or Press the End Call softkey or (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

Holding and Retrieving a Call Harvard Phone Placing an active call on Hold: Press (line button will flash green) Retrieving a call from Hold: Press Resume softkey or Press green flashing line button or Press (c) Copyright 2015 ProComm Solutions, Inc. All Rights Reserved.

(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved. Call Waiting Harvard Phone While on a call, a second call may ring to your number. You will hear a tone and see a flashing light on your line key: Answering the second call (initial call automatically on Hold): Press your amber flashing line button or Press Answer softkey Toggle between calls (each call automatically on Hold): Press your flashing line button or Press Navigation pad to move highlight Press Resume softkey (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved. Transferring Calls Harvard Phone While on an active call: Press (call automatically on Hold) Dial 5-digit extension to receive the transfer (optional) When party answers, announce pending transfer Press If the called line is busy or does not answer: Press Cancel softkey Press Resume softkey or Press flashing green line button of held call (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

Placing and Diverting Calls to Voicemail Harvard Phone Transferring an active call directly to voicemail: Press (call automatically on Hold) Press * key Dial 5-digit extension of the destination mailbox Press Calling a HU voicemail directly (without ringing the telephone): Sending a ringing call to your voicemail (without answering it): Press Decline softkey (call stops ringing and is sent to voicemail) (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved. Conferencing Calls Harvard Phone While on an active call (repeat each step to add each participant): Press the Conference button Dial number to be added (including yourself, max of 4 on the call) (optional) Announce the pending conference If added participant is unavailable to join: Press Cancel softkey Press Resume softkey to reconnect to conferees or Press flashing green line button to return to original participants (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

(c) Copyright 2015 ProComm Solutions, Inc. All Rights Reserved. Forwarding Calls Harvard Phone To forward all incoming calls to another number: Press FwdAll softkey Dial 5-digit extension or 9 + 10-digit external number to receive calls To forward all calls to voicemail: Press Voicemail button To deactivate forwarding of calls: Press FwdOff softkey (c) Copyright 2015 ProComm Solutions, Inc. All Rights Reserved.

Do Not Disturb (Silence the Ringer) Harvard Phone Temporarily silences audible ringing on your telephone. (When your telephone rings, you hear a short tone and you will see the message lamp blink. Answer the call or let it go to the coverage path): To activate (if needed, press More to scroll softkeys): Press DND softkey Confirm the feature is active on display screen To deactivate: Confirm screen displays deactivation (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

Voicemail - Moving to the Cloud Harvard Phone Voice mail access number changes: 617-998-3999 Features remain the same. Nothing new to learn! You will need to set up a new voice mail box For Step-by-Step instructions go to: http://phone.harvard.edu/learning-center and click on the Voice Mail Information Guide link. You will receive a copy of your voicemail message (.wav file) in your email A key improvement! (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

Saving Voice Mail Messages Harvard Phone Messages on the former voicemail system will not automatically transfer to the new system. You may save them to email. To Save messages in your current voice mail box: Enable Message Delivery Message Delivery is a feature that will send your voice mail messages to your email as a .wav file attachment Call 5-4900 or email ithelp@harvard.edu and request Message Delivery be enabled Once enabled, go into your voice mail box Choose the message you want to save Forward the message to yourself (follow the voice mail prompts) The voice mail will forward to your email You cannot transfer messages between voice mail systems. Messages can only be saved using the Message Delivery feature. (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

More Features Coming Soon Harvard Phone Harvard Phone Account Login using your HarvardKey Update your preferences from any location with web access Take calls on the device of your choice using Jabber Make/Receive calls using your HU number from any device you select. Callers dial your HU number. It will ring the device you select When dialing, your HU number appears to the called party – not the number of your device Remote access for you to manage your voice messages via the web A single voicemail box for all HU telephone number messages (regardless of device or where call was ringing) (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.

(c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved. Support Resources Harvard Phone HUIT will support you as we roll out this amazing new technology: View documentation at The Learning Center (for helpful tutorials, user guides, presentations and FAQ) http://phone.harvard.edu/learning-center For Incident Support, contact the HUIT Service Desk Call: (617) 495-7777 Email: ithelp@harvard.edu (c) Copyright 2016 ProComm Solutions, Inc. All Rights Reserved.