Understanding Business/Workplace Etiquette

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Presentation transcript:

Understanding Business/Workplace Etiquette

Students will be able to: Interpret appropriate workplace etiquette in order to analyze employee expectations. Complete Workplace Etiquette Drill

A set of manners that is accepted or required in a profession. Business Etiquette A set of manners that is accepted or required in a profession.

Why Etiquette? Creates a professional, mutually respectful atmosphere Improves communication Helps an office be a productive place People feel better when they feel respected Translates into better customer relationships

Email Etiquette Consult your organization's rules for email use. Include a subject line. Keep it brief. Pay attention to grammar and spelling. Use a pleasant tone. Don't forward junk mail.

Email Violations CAN Jeopardize Your Job Work email is not private Many companies monitor their employees' work accounts for unprofessional conduct

Why is Phone Etiquette Important? A customer’s first impression of a business is formed during their first few seconds of contact More than 80% of first time customers call before coming to a business Using proper etiquette is a must in order to maintain a certain level of professionalism Proper etiquette leaves callers with a good impression

Phone Etiquette Consult your organization's rules for telephone use. Don’t eat, drink, or chew gum while speaking Answer as quickly as possible. Speak clearly, stating your name and the name of your organization. Use a pleasant but professional tone of voice. Transfer calls to the correct personnel. Take messages and deliver them promptly to the correct personnel. When recording an outgoing message, say, "Hello, you've reached (your name) at (name of organization). I am either away from my desk or on the other line. If you'll leave your name, phone number, and a brief message, I'll return your call as soon as possible. Thank you. Goodbye".

Cell Phone Etiquette Consult your organization's rules for cell phone use and ear buds. Turn off your phone (or set it to vibrate) where ringing may disturb or offend others. Never take a call in the middle of a business meeting. Try to avoid taking calls in the middle of social meetings, such as working lunches. Only use cell phone when on break – no texting, tweeting etc.

Why is Appearance Important? You will have a better chance of feeling good on the inside if you look good on the outside. Your appearance may impact your credibility. Sloppy clothing may imply sloppy work. It affects your reputation.

Professional Appearance Understand what’s appropriate in your industry Make sure your clothes fit Don’t be too revealing Don’t wear strong fragrances Your jewelry shouldn't make noise Facial hair shouldn't overwhelm your face Avoid neon colors and overly flashy clothes

What Type of Industry?