ANTHONY MARTIN Managing Director Southeast France

OPERATIONS

VINCI Airports Convention 2014  Operations is linked to all group functions:  Finance & Legal: reporting, contracts, improve financial performance…  HR: recruitment, management, safety…  Technical: maintenance, repairs…  Marketing and Communications: operate new routes, crisis management…  New business development: undertake new airports / concessions  Discussed scope: ramp/ground handling, safety, security OPERATIONS AT THE HEART OF OUR BUSINESS

VINCI Airports Convention 2014  Improve the passenger experience:  Deal with disruptive operations (delayed / cancelled flights)  Provide additional assistance (peak season / hours)  Cross Training (involve non-operations staff)  Know how in the organization of special events:  Major sport events (football, rugby)  VIP meetings BRINGING ADDED VALUE TO VINCI AIRPORTS BRAND

VINCI Airports Convention 2014  Synergies between airports:  Rerouting  Cooperation with all airport players:  Handlers  Airlines  ATC  State Authorities BRINGING ADDED VALUE TO VINCI AIRPORTS BRAND

VINCI Airports Convention 2014  Organization of contingencies:  Partnerships with hotels, bus / taxi companies  Emergency plans BRINGING ADDED VALUE TO VINCI AIRPORTS BRAND

VINCI Airports Convention 2014 IMPROVE THE OPERATIONS PROCEDURE  Sharing Information :  Operations Committee  Exchange operations practice within VA Group  Cooperation with other airport players  Work together with carriers :  Exchange feedback  Set common KPI’s

VINCI Airports Convention 2014 IMPROVE THE OPERATIONS PROCEDURE  Improve safety performance :  Health & Safety (action plans to reduce cases of accident/injury)  Aviation Safety  Exchange best practice between airports :  Group Airports  Professional Institutions  Airports with same core business  Manager mobility

VINCI Airports Convention 2014 IMPROVE THE OPERATIONS PROCEDURE  Implement internal audit :  Ensure that best practice is applied everywhere  Better preparation of external audit (airlines, civil aviation authority)  Ensure that basic and specific rules are well known :  Summary for newcomers  Documentation easy to find  Check understanding (especially for temporary staff)