Microsoft Technolog y Centers Michael Gannotti Productivity Solutions Architect

So your moving to the cloud…. What’s next?

Microsoft Technolog y Centers Challenges So you’re moving to the cloud…. What’s next? Rolling out new apps/systems and need to support users Want to do more than just replicate the shared drives Not sure of when to use what Want to drive adoption and increase usage Many more but let’s start with these for now

Set up a Knowledge Management Center!

Microsoft Technolog y Centers Knowledge Management Center Harnessing the Power Of Organizational Knowledge “Knowledge management is the process of capturing, developing, sharing, and effectively using organizational knowledge. It refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge.” - Wikipedia

Microsoft Technolog y Centers Four Elements of Knowledge Management From Ad-Hoc Unstructured to Formalized Structure Topical Discussions Topical focused discussion threads. Anyone can ask a question, anyone can answer Assigned SME monitoring and answers Enterprise Video (Live/On-Demand) Enterprise on-demand (asynchronous) video delivery with focused content channels for SME publishing Live (synchronous) video capability for one to one, many to many, one to many, with recording capability Navigable/Searchable Structured Knowledge Repository Structured repository of curated knowledge from discussions, video, and other sources SME only publishing with ability to leverage approval process if desired Knowledge Management Entry Point Top level entry page with links to, and roll-up views from, underlying knowledge management sources

Microsoft Technolog y Centers Supplemental Elements of Knowledge Management Extending the Solution… Data Security Securing data to mobile devices for Anywhere, Anytime, Any Device Training Management of training classes/courses Community led training

Office 365 services and software to configure your Knowledge Management Center

Microsoft Technolog y Centers Office 365 Enablement Office 365 services and software for Knowledge Management Topical Discussions Yammer Enterprise Video (Live/On-Demand) Video for Office 365 Skype for Business Skype Meeting Broadcast Skype TX MIX for Office Navigable/Searchable Structured Knowledge Repository SharePoint Online Wiki Dynamics Employee Self-Service Knowledge Management Entry Point Team site home page

Microsoft Technolog y Centers Supplemental Services and Software Data Security Enterprise Mobility Suite (EMS) Training OneNote Class Notebook Office 365 Groups

Microsoft Technolog y Centers

Call To Action Sounds great! So what next? Contact your organizations Microsoft account team and request a Knowledge Management Center Workshop with your local MTC (Microsoft Technology Center) Workshop consists of a 2 day, hands on, workshop at the local MTC with the outcome being a working Knowledge Management Center POC (Proof of Concept) in the clients environment. Additionally the workshop includes 4 weekly Skype for Business meetings as part of the POC follow-up for ongoing support and guidance.

Microsoft Technolog y Centers Office 365 Knowledge Solution – Day 1 Agenda Introductions Discovery Knowledge Solution Envisioning Asynchronous (Yammer, Video for Office 365, MIX, Wiki) Synchronous (Skype for Business, Skype Meeting Broadcast, Skype TX) Class/Training (OneNote Class Notebook, elements from Asynchronous and Synchronous) Securing Knowledge Across Devices (EMS) Lunch Whiteboard and product/services/software deep dive Wrap-up and set expectation for tomorrows hands on build workshop 14

Microsoft Technolog y Centers Office 365 Knowledge Solution – Day 2 Agenda Greeting Recap of Day 1 Review/Validate Day 2 Build Set up top level aggregate view for solution. As each area is covered expose the view to that content in this view. Asynchronous (Yammer, Video for Office 365, MIX, Wiki) Set up content areas and permissions across the different components. Have all attendees install Mix and take them through a guided hands on experience creating a short Mix and publishing to their Video for Office 365 channel. Synchronous (Skype for Business, Skype Meeting Broadcast, Skype TX) Enable Skype Meeting Broadcast in the tenant. Hands on practice workshop setting up live Skype for Business meetings and recording then publishing the recording as well as hands on setting up and delivering a Skype Meeting Broadcast session. Class/Training (OneNote Class Notebook, elements from Asynchronous and Synchronous) Set up top level container for classes then walk attendees through the process of setting up a sample Class and in populating it. Securing Knowledge Across Devices (EMS) This portion may be a parallel breakout. Configure EMS and management of specific Office/Office 365 applications for management in EMS Wrap-up and up 4 weekly one hour calls with attendees 15

Microsoft Technolog y Centers 16

Microsoft Technolog y Centers