H-CARE: “Launching of Sector Skills Alliance for Training & Apprenticeship of Health Care and Food Supplements Salespersons” PILOT PHASE IN BULGARIA Presented by: ANDREAN LAZAROV

Profile of the participants  People with disabilities;  Unemployed people;  Young entrepreneurs;  Trade representatives of food supplements companies;  Sales persons of assistive technologies for people with disabilities;  Nutritionists;  Owners of holistic centres for well-being and healthy nutrition; 63 learners out of initially planned – 30 All provided application and consent forms

Scope of piloting  Cities – Plovdiv, Sofia, Smolyan, Stara Zagora, Burgas, Banya, Sliven, Vratsa, Veliko Turnovo, Pleven

Training approaches  E-learning – 70%  Group sessions – 20%  Apprenticeship – 10%

Average of training activities  Average face to face activities – 20 hours  Average e-learning training – 120 hours  Technical issues: some partners have problems with registration – the automatic confirmation was in their SPAM folder  No revisions for changing of content!

Induction training 1 st Group

Induction training 2 nd Group

Induction training 3 rd Group

Induction training 4 th Group

Midterm meetings  The main goal of these meetings was to monitor the progress of piloters.

Feedback about the training modules  All modules were well accepted;  The piloters identified as the most useful the following modules:  Module 3: Trading with medical devices and assistive technologies  Module 4: Trading with food supplements  Module 5: Communication & Work with disabled customers  Module 7: Entrepreneurship skills  Module 8: E-commerce  Module 9: Internship

Apprenticeship in Bulgaria  Companies in the food supplement sector  Siberian Health – Multinational company  Schussler salts  Bio Doctor  Velevi Farma  Companies in the assistive technologies sector  Starkey Bulgaria  VM Consult

Quotations from piloters  Elena Hristova, nutritionist – “H-Care platform is useful, flexible, and comprehensive. I receive extensive knowledge that I will apply in my daily practice”;  Maya Bekirska, assistive technologies sales manager – “The new profession is extremely needed and I am convinced that this will improve the quality of supply of these specific products. This is mainly in favour of consumers”  Slavka Krasimirova, unemployed person – “H- Care training platform is the chance that I was waiting for for many years. Now I am motivated to find a new suitable job for me.”

Quotations from piloters  Didi Deneva, assistive technologies sales person and carer of a person with disabilities – “Thanks to the H-Care programme, I update my knowledge and receive new skills that will contribute to my career development. Although, I am experienced in the field of disabilities, I get a lot of new and contemporary knowledge and attitudes;”  Zoya Ivanova, nutritionist – “H-Care programme is very suitable for in-house trainings. I will use it on regular basis to train newly recruited staff.”

Next steps  Finalisation of the piloting phase – 25/06/2016  Gathering feedback through evaluation questionnaires – 25/06/2016  Preparation of national report June 2016  Preparation of case studies

Zgura-M Contacts ZGURA-M 6, Nayden Gerov Str. Plovdiv 4000 Bulgaria Tel: ( ) website:

The end… THANK YOU FOR YOUR ATTENTION!