Communication Tool Update Lambhill Court Care Home We have achieved success and met obstacles. Success have outweighed the obstacles.

Communication Tool Update We split the development into 2 teams Internal and external Communication Internal Communications How to spread the word in the home External Communications Make contact with our feeder hospital.

Internal Communications The Good Set up meeting with the assistance of Alison Molyneux. Included nurses and senior carers Staff could see benefits of tool (early adopters) Identified using wrong tool for recording txd diet Identified info that could be pre typed onto form then updated as needed saving time

Communication Tool Update Internal Communications The not so good. Using wrong format textured diet 1234 versus ABCD (used differently in other parts of scotland what one do you use ? Went quiet after meeting no forms completed Miscommunication(waiting on us giving out correct form (had already being held out at meeting

Communication Tool Update External Communication: The Good Initially went great and found out who to talk to. Roped in SWS team at hospital to pick best feeder ward Worked with local link ( Alison Molyneux) to get the name and make initial contact.

Communication Tool Update External Communication: The not so good. Initial impetus has waned Time constraints Simple breakdown in communication No irony intended.

Communication Tool Update The Way Forward

Communication Tool Update The steps we plan to take!! Sort out the early adopters Short and very easy targets Use action plans which suit you Perseverance Turn problems around Never forget there is help at the end of the phone