© 2006 RightNow Technologies, Inc. RightNow Customer Community Update June 28, 2007.

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Presentation transcript:

© 2006 RightNow Technologies, Inc. RightNow Customer Community Update June 28, 2007

Community Stats 585 customer Community members Average of 25,000 page views/month Approx. 1,100 forum posts

Updates Community Login Single login to access resources – SSO with rightnow.custhelp.com Site Redesign Online Description of Solution Services Offerings & Webforms Online Learning Center RN 8 Resources Developer Community Summit 2007 Resources Access from RN 8 Solution

Community Access within RightNow 8

Community Overview

Future Enhancements Community Search Feedback: Community site, Custhelp, & Forum? Display search results? Search options? Login Help / Who is My Contact Admin / Contact Uploader? My RightNow Personalization Feedback: What kind of info do you want upfront? Partner Community Feedback: Would you be interested in knowing who RightNow’s partners are & what they offer? Ask the Expert/Geek of the Week Feedback: Who would be a valuable expert?

Lithium Integration SSO Integrates Search Custom tab within RightNow interface Auto-escalation of a forum post to a incident in RightNow

Keir Barbe Customer Community Manager Please visit the RightNow Customer Community, We welcome your feedback and suggestions! Questions/Comments Erica Leep Customer Marketing Project Manager