Freedom Leisure “improving health” across Wealden July 2014

A year of change, from this....

to this.....

A difficult year..... Major building works across all 4 sites at the same time. Delays/phasing issues. Pool failures!! Staff and customer patience and loyalty.

Worth the wait.... NPS results ~ all sites currently well above the national industry average for satisfaction and loyalty. “something for everyone” “A centre to be proud of” “lovely new centre” “Wow, what a difference” “great variety of classes” “friendly, helpful staff” “really good value for money” “I get withdrawal symptoms if I can’t use it” “needs to be larger.....”

The impact.... Looking at 15% of the population being members (not just users) at Crowborough and Hailsham and being active. Also, new gyms in Hailsham, Uckfield and potentially Broad Oak. Some specifics....

Partnerships Wealden District Council Active Sussex Sport England Sportivate Active for All – disability (South View Day Centre, Linden Court) Stroke Association Sussex Oakleaf Trust University of the Third Age Amberstone and Hellingly Hospital NHS Sussex Partnership Hailsham Town Council Friday Night Project Schools, Community Colleges, Local Clubs and Societies

Special populations GP exercise referral Investment in digital software to improve communication between ourselves and GP practices REFER – ALL. Specialist courses Increase in specialist services through courses providing pathways to initiate exercise and improve health and well being, including social inclusion. Health Education Working partnerships with schools, colleges, local businesses, charities to provide education and activities.

Specialist Courses Cancer rehab Chairfit – Parkinson’s Society Stroke rehab Cardiac rehab Otago - falls prevention Rebalance – weight management Sussex Oakleaf – mental health Water therapy – disability and rehabilitation

“We would highly recommend the up-to-date and clean facilities at the centre - whether it be the gym or the swimming pool or special classes on offer - indeed something for everyone !” Bryony and Bob Testimonals

“Even though I was so big I felt invisible and felt in the way” Alex Testimonals