Presented To: FARHAN AZMAT MIR

OUR TEAM MUHAMMAD FIAZ 20 FAHAD EJAZ 43 JAHANZEB KHAN 50 NAVEED ANJUM 62 SALMAN JAVED 84

SCOPE OF OUR PRESENTATION HISTORY EC MODEL(TYPE OF E-COMMERCE,SWOT ANALYSIS) ADVANTAGE AND ISSUES FACED AS AN E-BUSINESS COMPARISON ANALYSIS(DHL VS FEDEX) CONCLUSION

What is DHL ?

1969 DHL is founded by Adrian (D)alsey, Larry (H)illblom and Robert (L)ynn. DHL delivers its first documents from San Francisco to Hawaii Small Parcel Express starts (now known as WPX).

1983 First Boeing 727 aircraft is added to the DHL fleet. Cincinnati hub opens and DHL is the first company to initiate services from Eastern Europe DHL launches its site on the world wide web. Six more stations were opened in China. New CIS headquarters in Moscow opens. Jumbo Box is launched in Singapore in March with the tag line 'airfreight made easy'. The Automated Letter Sort (ALS) starts at the Brussels hub.

1996 Asia overnight, an air network linking the Asia Pacific region, is launched using a new hub built at Manila. Tracking is now available on DHL's worldwide web site DHL continues to invest heavily in its infrastructure in Saudi Arabia. With more vehicles that all the competitors put together and the only air express company to operate its own fleet of dedicated aircraft, DHL continues to be the market leader. Now serving over 100 towns and cities throughout the Kingdom and providing a next day pre-9am delivery to the Gulf region its no wonder that DHL is first, Middle East First

DHL will become the acknowledged global leader in the express delivery of documents and packages. Leadership will be achieved by establishing the industry standards of excellence for quality of service and maintaining the lowest cost position relative to our service commitment in all markets of the world. Mission Statement Of ‘ DHL ’

228Countries 8Regions 5939 Offices Employees 269Planes 39000Vehicles

Managing Director Country Manager Finance Country Manager IT Country Manager Sales & Marketing Country Manager HR & Admin. Country Manager Services StationManager Executive Operations Executive Accounts Executive Customer Services Territory Sales Manager

EC MODEL Business 2 consumer(B2B) Business 2 business 2 consumer(B2B2C) Brick & mortar as well as click & mortar

STRENGTH:  DHL is the only one FRANCHISE courier company in the world.  DHL provide high quality service in minimum time.  They have skilled persons.  DHL only provide air express service not with the freight all over the world.  Chain management, cooperative, well organized, structured.

WEAKNESS:  DHL are bit expensive than competitors, mediocre often avoid while using DHL. · Low marketing budget. · Negative publicity. · Did not change the image of the company as the demands of the consumer changed. · Did not offer variety that appealed to the middle class.

OPPORTUNITIES: · Improve the product line carried to keep the middle class. · Design the offices to be more organized and attractive. · As with the growing need of the world, DHL is the most capable which can capture the as much share of the market as it demands due to its skilled labor and fast transportation. · DHL facilitates the virtual shopping which differ it from its competitors.

THREATS: · Small and new coming organizations reduce the business of the DHL. · With low cost packaging services offered by competitors are also the threats for the DHL. · The competition is fierce.

:Drive behind DHL going online

Advantages regarding DHL as an E-Business

Issues regarding DHL as an E-Business

Lack of infrastructure Awareness People living in 1960s Human nature: satisfaction

COMPETITOR ANALYSIS DHL VS FEDEX

DHL is the reputable corporate culture. As the industry has become increasingly competitive, market trends cause new uncertainties to develop. Companies that want to continuity stay above the competition are forced to focus on their competitive advantages and to further build on them. As the DHL enjoying more profit but with compare its capabilities it is smaller one other promotion activities are strictly needed in order to get the people more aware about DHL.

DHL has not done historically well to meet many of the challenges. To accomplish these challenges are only possible through excellent leadership and the cooperative between management and its associates. Their corporate culture and strategies should enable them to remain competitive through initiatives that include having the global perspective, building the high efficient distribution system. Continual focus on cost saving technology, excellent customer service and community service.