SDL Proprietary and Confidential SDL Community Enhancing Customer Experience October 2015

2 SDL Community Objectives ○Facilitate a go to interactive platform where you can receive support from SDL and each other ○Empower Community Members by providing meaningful self serve content & resources ○Inspire creative and innovative applications of technologies, through solution based forums and best practice sharing ○Enable you to optimize your organizations investment through independent, accelerated learning

3 Community Structure HomeDeveloper CentreSpecial Interest GroupsEventsResources Events Forums Language Customer Analytics Knowledge Centre Products Multichannel Campaigns Ecommerce Optimization Tridion SDL Web Alterian Content Management Web Experience Management Solutions Tridion WorldServer 15 More Products Source: Digital Experience Solutions & Products Digital Experience

4 Resources ○Interact live with SDL Subject Matter Experts (via Forum or Webinar) ○Plan: 1 hour session every 2 months based upon trending or suggested solution/product topics Forums InsightsExpert Hours ○Solution based forums ○Generate discussion ○Ask questions ○Share your observations & experiences ○Plan: Ongoing platform to engage with all Community Members o Webinars/ Online Events o New release & Roadmap o Product insights & best practice ○Plan: 1 session every 2 months minimum per year per solution Events

5 Register 1. Click “Join” 2. Click “Sign up” 3. Complete the form to register 4. Click “Sign in”

6 ○Register on the SDL Community ○Make a minimum of 1 post Enter to Win Drawing on December 31, 2015

7 …a peak inside the SDL Community

8 Set your Preferences Notifications s BookmarksNotifications Settings Sign Out Settings (Quick Click)

9 Join Groups Simply select a group Click to join! Simply select a group Click to join!

10 Share & Post What’s on your mind … Have you figured something out that could help others? Do you have a question? Do you know the answer to a question just posted?

11 Register for Events

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