Evaluating and Rewarding Teams Chapter 16

 Evaluations are great…. Performance Evaluations

 But how do you evaluate a team?? Performance Evaluations

 No! punching is NOT an option Performance Evaluations

 Main approaches:  Traditional individual evaluations  Team member evaluations  Team members, not supervisor, conduct  Evaluations of the team  When would you use this? (Class) Team Performance Evaluations

 Types of Measures:  Specific, quantifiable goals set ahead of time Team Performance Evaluations

 Participating in the Evaluation Process  Shift to multi-rater evaluation process  360 degree feedback  Team members  Customers  Supervisors  Seen as more:  Reliable, Valid, Credible, and Fair Team Performance Evaluations

 Problems and Biases with Team Evaluations  Encourage competition and reduce teamwork  Problems with including team members:  Personal relationships  Favoritism  Managers reluctant to give up power  Discomfort evaluating coworkers Team Performance Evaluations

 Types of Approach to Rewards:  Individual  Team  Social loafing  Inequity problems  Organizational  Hybrid  Mix of individual & team rewards improves performance Reward Systems

 Changing Base Pay  Fair and equitable Rewarding Individual Team Members

 Skill-Based Pay  Encourages learning new skills Rewarding Individual Team Members

 Team Recognition Programs  Recognition awards  Organizational Rewards  Such as profit sharing Team and Organizational Reward Programs