Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 1 CHAPTER Computer Systems Business Applications of Technology Other Technology Issues Business and Technology

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 2 Computer Systems Goals Identify the main elements of a computer system. Describe input devices and processing activities. Explain computer storage media and output types. 11-1

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 3 ELEMENTS OF A COMPUTER SYSTEM Four basic components of a computer: Input Processing Memory and storage Output

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 4 COMPUTER NETWORKS Global computer network (Internet) For accessing the Internet (world wide web) For exchanging Local computer network (intranet) Functions like a typical Web site Used to share information within an organization

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 5 INPUT AND PROCESSING Input: getting started – keyboard, mouse, light pens, voice-activated Processing: making things happen Word processing Desktop publishing Database software Spreadsheet software Presentation software

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 6 MEMORY AND OUTPUT Memory and storage: saving for later Memory within computer is called internal or primary storage CD’s, DVD’s and memory sticks are external storage Output: obtaining results Score on video game, results of a test

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 7 Memory Capacity

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 8 Business Applications of Technology Goals Describe the components of a management information system (MIS). Identify computer applications in service industries. Discuss e-commerce activities. 11-2

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter 11 9 MANAGEMENT INFORMATION SYSTEMS A management information system (MIS) is a coordinated system of processing and reporting information in an organization. Managers need information to make business decisions. Computer systems and software are essential parts of MIS.

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter COMPONENTS OF AN MIS Gathering data Analyzing data Sorting data Reporting results

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Needed activities for business decisions 1)Financial information – sales reports, budgets 2)Production and inventory information – list of tools, supplies 3)Marketing and sales information – data on customers, competitor information 4)Human resources information – salaries, employee evaluations Chapter 11 11

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter Operation of the MIS involves the following steps: 1.Identify the information needs of the organization. 2.Obtain facts, figures, and other data. 3.Process, analyze, and organize data in a useful manner. 4.Distribute information reports to those who make decisions. 5.Update data files as needed.

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter TECHNOLOGY IN SERVICE INDUSTRIES More than 60% of workers in the U.S. are employed in service industries. Public service – government agencies, medical information, police records Education – training and testing, office workers Health care – patient records, monitoring devices Financial services – pay bills on-line, selling stocks, electronic banking

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter TYPES OF E-COMMERCE Business-to-Consumer (B2C) Business-to-Business (B2B) Consumer-to-Business (C2B) (Priceline/allows customers to bid) Consumer-to-Consumer (C2C)

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter E-COMMERCE ACTIVITIES Providing product information Promoting a company Selling online Conducting market research Making payments Obtaining parts and supplies Tracking shipments

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter GLOBAL E-COMMERCE Importing and exporting Videoconferencing

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter Other Technology Issues Goals Explain workplace uses of technology. Identify home and personal applications of technology. Discuss social concerns related to technology. 11-3

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter WORKPLACE TECHNOLOGY Robotics – routine tasks in factories Expert systems – help solve problems Computer-aided design (CAD) – create product styles and designs Telecommuting – working from home

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter HOME AND PERSONAL TECHNOLOGY School and homework Home robotics – toys, household appliances Household record keeping – download music, lists for groceries, greeting cards, recipes, , shopping

Intro to Business, 7e © 2009 South-Western, Cengage Learning SLIDE Chapter SOCIAL CONCERNS OF TECHNOLOGY Employment trends – shift to retrain workers with skills in programming, operating and repairing computer systems Health concerns – eye strain, vision problems, muscle tension Computer crime – stealing information, money, viruses, piracy Privacy concerns – identity theft