Presented by: Cassandra Torres Mentored by: Aditya Sharma NEUROQUEST LLC C HANGE M ANAGEMENT IN P RIVATELY -H ELD H EALTHCARE P ARTNERSHIP Retrieved from: medlink.com Retrieved from: 123pr.com

NeuroQuest LLC was founded in 2011 and is headquartered in Muskego, Wisconsin. Industry: Healthcare Provides neurodiagnostic care (Home EEGs/VEEGs and Sleep studies) The company serves hospitals, clinics, physicians, and patients. Company website: Home Office: NEURO (63876) 24/7 Tech Line: TECH (8324) Retrieved from: foundationhealthcare.com Retrieved from: neuroquestllc.com

MY ROLE 1099 contractor Lead Electroneurodiagnostic (END) Technologist & Electronic health record (EHR) Specialist Over 7 years of healthcare experience Train technologists Travel by car in WI and IL to perform studies Health IT specialist Retrieved from: hiredmyway.com Retrieved from: neuroquestllc.com

We focus on three P's every day: People, Products and Our Promise. People: Our patients' care and well being is the basis for every decision we make. We take pride in our employees; their well-being, and professional development. Products: We are dedicated to providing the highest quality products and services. Promise: We strive for excellence in performing our duties and responsibilities in the most timely and professional manner. MISSION Searching for ways to make better days for patients and practitioners.

MANY SUCCESSES TO CELEBRATE We are in a great industry—an industry that cares. Two distinct product lines State-of-the-art equipment Expanding nationwide care and accessibility Most long-term debt has been paid off Retrieved from: wecarehealth.com

LET US DIRECT OUR ATTENTION Minimal effort… …Huge reward Retrieved from:

ISSUE 1 Scheduling conflicts Morning appointments are being scheduled too early Retrieved from: hrctraffic.com

SOLUTION: COMMUNICATION COLLABORATION Work collaboratively Allow travel buffer Retrieved from: galaxyhealth.net

ISSUE 2 Communication discrepancy Between schedulers and technologists Retrieved from Retrieved from: corpezine.com

SOLUTION: SCHEDULE INTERFACE Implement notification system Confirmation Retrieved from: coffeecup.com

ISSUE 3 Missed customer service opportunity No follow-up with patients during studies Competitors have advantage we don’t utilize Retrieved from: hcropportunities.net

SOLUTION: PATIENT STATUS UPDATE LOG Each post is a single day Retrieved from: nikpeachey.blogspot.com Retrieved from: telehealthworks.com

ALTERNATIVE OPTIONS Scheduling Assign technologist to conduct own travel research Drawback: Redundancy / inefficiency Daily status logs Assign task to scheduler / temp Drawback: Inexperience with procedure Retrieved from:

RESOURCES 1.Sharma, Aditya [Mentor]. (608) 2.Richter, Laurie [Manager of Technology]. (414) 3.NeuroQuest LLC. (855) www.neuroquestllc.com 4.Wisconsin Lutheran College. moodle.wlc.eduwww.wlc.edu