Warm up If you could change one school policy or thing about this school what would it be?

Warm Up Why do you think more men are arrested and incarcerated than women?

Warm Up Describe a situation in your life where you or someone else miscommunicated information. What happened, who’s fault was it and how could the miscommunication been avoided? Copyright © Texas Education Agency All rights reserved.3

Warm Up In what method do you communicate with people the most? Do you think this is the most effective way? How could a miscommunication occur this way? Copyright © Texas Education Agency All rights reserved.4

Verbal Communication Exchange of information –Information communicated through words by a verbal or written message –A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior 5 Copyright © Texas Education Agency All rights reserved. Images and other multimedia content used with permission.

Why Communicate? Establish and maintain relationships Persuade and change attitudes or behavior Develop an understanding of other people Solve problems 6 Copyright © Texas Education Agency All rights reserved. Images and other multimedia content used with permission.

Elements of Effective Communication Speaker/Writer – creator of message Message – transmitted information Receiver – individual who analyzes and interprets the message Feedback – verbal or nonverbal response the receiver sends to the speaker/writer 7 Copyright © Texas Education Agency All rights reserved. Images and other multimedia content used with permission.

Elements of Effective Communication Clear and Concise Message –Use understandable terms –Modify or define legal terms –Use proper grammar and pronunciation –Avoid slang and meaningless words –Moderate speed of speech –Correct spelling, punctuation, and grammar for written communications 8 Copyright © Texas Education Agency All rights reserved. Images and other multimedia content used with permission.

Barriers to Effective Communication Hearing Loss Impaired Vision Trouble Speaking Warm Up How would you communicate differently? 9 Copyright © Texas Education Agency All rights reserved. Images and other multimedia content used with permission.

Elements of Effective Communication Avoid interruptions or distractions –Phone –Weather –Noise from television –Noise from radio 10 Copyright © Texas Education Agency All rights reserved. Images and other multimedia content used with permission.

Defense mechanisms –Compensation for another goal to achieve success –Denial –Displacement of anger –Projection –Rationalization Barriers to Effective Communication 11 Copyright © Texas Education Agency All rights reserved. Images and other multimedia content used with permission.

Effective Listening Involves both hearing and interpreting messages Focus on body language and the message being sent May be passive or active –Active listening is important in Criminal Justice to gather information (for example, when interviewing a witness to a crime) 12 Copyright © Texas Education Agency All rights reserved. Images and other multimedia content used with permission.

Harmonizing Role and Voice The following elements of a communicator change the behavior of the listener: Message content 7-10% Voice 33-40% Body language 50-60% Communication is both intentional and unintentional. People believe the voice rather than the role. Copyright © Texas Education Agency All rights reserved. Images and other multimedia content used with permission. 13

Delivery System 93% of your success in communication depends on the delivery system used. Tone is extremely important Tone = Attitude Copyright © Texas Education Agency All rights reserved. Images and other multimedia content used with permission. 14

Codes Code – a symbol that carries the message Three types of code: –Language (verbal) –Paralanguage (vocal) –Nonverbal (visual) Copyright © Texas Education Agency All rights reserved. Images and other multimedia content used with permission. 15

Codes (continued) Language ◦ Written or spoken words ◦ Communicates thoughts and feelings Paralanguage ◦ Tone of voice ◦ Pitch ◦ Rate ◦ Volume ◦ Emphasis Nonverbal ◦ Intentional ◦ Unintentional ◦ Facial expressions ◦ Eye contact ◦ Gestures ◦ Appearance ◦ Posture ◦ Size 16 Copyright © Texas Education Agency All rights reserved. Images and other multimedia content used with permission.

Kinetic Communication 65% body language 7% verbal content 12% voice quality 16% misc symptoms Verbal kinetic signals are easier to control than non-verbal Copyright © Texas Education Agency All rights reserved. Images and other multimedia content used with permission. 17

Pop Quiz 1.______ %of your success in communication depends on the delivery system used. 2. Communication is both _______and_________. 3. People believe the _____rather than the role. 4. What are the 3 types of codes? Copyright © Texas Education Agency All rights reserved.18