© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. If you are authorized to access this publication, your use of it is subject to the Usage Guidelines for Gartner Services posted on gartner.com. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity."Usage Guidelines for Gartner ServicesGuiding Principles on Independence and Objectivity John Van Decker 2015 CFO Technology study

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 2 Project summary -Study objectives -Methodology & respondent profile -Findings Overview of survey results -IT Financials and Investments -Technology usage-Nexus of Forces -Technology usage-Office of Finance -The role of IT -Demographics CONTENTS

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Project summary – Study Objectives Gain the CFOs perspective on information technology within the enterprise IT Financials and Investments Technology Use -Nexus of Forces -Office of Finance The Role of IT

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Project summary – Methodology Record 169 mainly US online surveys from October 2014 to May Sample source  Most completes were sourced through collaboration with Financial Executives Research Foundation (FERF-17 th FEI’s Annual Technology Study for Financial Executives – 7 th year with Gartner as partner)  27 sourced through participants in Gartner's CPM MQ reference survey, that also agreed to participated in this survey Methodology: -Online surveys were distributed to qualified financial executives that understand their organizations business strategy and/or technology decisions in their organization.

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=169 Respondent knowledge SS01. To what extent are you personally knowledgeable about each of the following? MEAN

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Level of involvement in IT investment decisions n=169 Respondent profile

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Project summary – Organization Profile Type of Organization For-profit enterprise, publicly traded27% For-profit enterprise, privately held62% Not-for-profit enterprise11% Geographic Region North America93% Western Europe4% Central/Eastern Europe2% Middle East/Africa1% Industry Classification Services30% Manufacturing & Natural Resources28% Banking6% Communications4% Wholesale Trade4% Insurance4% Media2% Education2% Healthcare Providers2% Retail2% Utilities2% Transportation1% Geographic reach of company Global - operating in a large number of organizations worldwide 21% Multi-national - operating in more than one country, but not global 28% National - operating throughout a single country 30% Regional - operating in a certain area of a single country 21% Company size Less than $10M USD8% $10M to less than $50M USD21% $50M to less than $100M USD14% $100M to less than $250M USD15% $250M to less than $500M USD8% $500M to less than $1B USD7% $1B to less than $3B USD7% $3B to less than $5B USD2% $5B to less than $10B USD2% $10B USD or more12% Don’t know or refused5% Other13% Company size- TREND Less than $50M USD $50M to < $1B USD $1B USD or more

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Working with RDA: Deliverables &Value Add 1.Provide final deliverables to analyst including clean, checked data, data tables, customized deliverables (PPT deck including methodology, major findings, executive summary, etc.) and project methodology record. 2.Present and review final results to the analyst, including advanced analytics if applicable. 3.Generate additional views of the data produced in addition to preliminary findings as needed; industry profiles, segmentation by role, company size, behavior, etc. 4.NOTE: Please include D&D PM in peer review for documents based on this research to insure statistics are interpreted accurately and used properly.

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 9 Project summary -Study objectives -Methodology & respondent profile -Findings Overview of survey results -IT Financials and Investments -Technology usage-Nexus of Forces -Technology usage-Office of Finance -The role of IT -Demographics CONTENTS

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=169 CFO’s influence over IT investment Q02A. Compared to 2 years ago, how has the CFO’s influence over IT investments changed in your organization?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=82, Base: Slightly/ Significantly Increase in CFO’s influence over IT investments (Q02A). Reason for increased influence Q02B. What is the primary reason for the CFO’s increased influence over IT investments in your organization? 31% 17% 15% 12% 4% 11% 6% 3% 2014 Reason for increased influence 2015

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=169 CIO's reporting relationship D05. The reporting line of the Chief Information Officer (CIO) /IT director role varies considerably between companies. To which person does your Chief Information Officer/ IT director currently report?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=169 Top priorities- need improved tech support Multiple responses allowed Q03. Please select the top priorities in your organization that currently need improved technology support. Q04. Of the processes you just selected, which one needs the most improvement in technology support?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Q04. Please select the top priority in your organization that currently needs the most improvement in technology support. Needs the MOST improvement- by Size Multiple responses allowed

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Q04. Please select the top priority in your organization that currently needs the most improvement in technology support. Needs the MOST improvement- TREND Multiple responses allowed

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Q05. Which three technology enabled capabilities are the most important areas of investment to your organization today in order of importance? n=165 Most important areas of investment NOW Areas of investment- less than 10% Enterprise mobility9% Electronic service enablement7% Supply chain optimization and traceability6% Business process outsourcing6% Social organization / mass collaboration4% M-commerce4% Pay as you go2% Sustainability1% E-discovery1% Gamification1% Other3%

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Q05. Which three technology enabled capabilities are the most important areas of investment to your organization today in order of importance? Most important areas of investment TREND Multiple responses allowed

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Q06. Which three technology enabled capabilities will be the most important areas of investment to improve your business over the next 3 years? n=164 Most important investments– next 3 years Areas of investment- less than 10% Electronic service enablement9% Supply chain optimization and traceability 8% Social organization / mass collaboration5% M-commerce5% Pay as you go2% Sustainability2% E-discovery2% Gamification1% Other2%

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Q05. Which three technology enabled capabilities are the most important areas of investment to your organization today/in the next 3 years in order of importance? Most important areas of investment NOW – by size Multiple responses allowed

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 20 Project summary -Study objectives -Methodology & respondent profile -Findings Overview of survey results -IT Financials and Investments -Technology usage-Nexus of Forces -Technology usage-Office of Finance -The role of IT -Demographics CONTENTS

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=169 Nexus of Forces- adoption Q07B. In which of the following categories does your organization currently use an offering or product? Q07C. Within your organization do you see an increasing demand for solutions that combine 2 or more of these forces: social collaboration, mobility, cloud, and information? Increase in demand for Nexus of Forces? n=139, Base: Organization currently using different categories for offering or product (Q07B). Currently use

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Nexus of Forces- adoption TREND Q07B. In which of the following categories does your organization currently use an offering or product?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=139, Base: Organization currently using different categories for offering or product (Q07B). Nexus of Forces- End users Multiple responses allowed Q07E. Who are the end-users for these solutions within your organization?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=139, Base: Organization currently using different categories for offering or product (Q07B). Nexus of Forces- use case Multiple responses allowed Q07F. What are the end-users trying to do with the Nexus of Forces?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Nexus of Forces- use case by end user type Q07E. Who are the end-users for these solutions within your organization? Q07F. What are the end-users trying to do with the Nexus of Forces? 25 TotalITSalesMarketingFinance Human Resources Supply Chain Product Development Total Increase customer engagement67%73%67%76%63%69%60%83% Increase collaboration61%77%64%67%70%80%68%66% Increase employee engagement46%58%48%52%53%65%58%56% Build mobility applications42%55%47%41%42%49%55%39% Pursue advanced analytics32%45%31%34%35%37%40%46% Pursue digital marketing scenarios28%35%32%39%28%31%25%34% Develop a presence in social media27%26%30%33%25%33%23%27% Enable Bring Your Own Device23%33%22%25% 29%25%20% Get better insights into human behavior 20%23%20%24%20%29%20%29% Get better insights into system behavior 17%23%19%20%17%20%18%20% Enable personal clouds with multi- channel access to content 14%21%14%16%15%16%10% Other4%3%2%0%4%2%3%2%

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 26 Project summary -Study objectives -Methodology & respondent profile -Findings Overview of survey results -IT Financials and Investments -Technology usage-Nexus of Forces -Technology usage-Office of Finance -The role of IT -Demographics CONTENTS

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Q8. What phase best describes the adoption of a Cloud, including software as a service (SaaS), model for each of the following business applications? Business applications- Cloud adoption n=163 65% 57% 56% 55% 53% 49% 46% 45% 30% 20% 61% 55% 53% 55% 47% 45% 46% 41% 38% 28% 31% 18% Currently using or plan to 2015 survey 2014 survey

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Business applications- Cloud adoption Change 2015 study vs study 28

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Q09A. When do you estimate that your finance organization will support more than half of its transactions on a cloud infrastructure using a software as a service (SaaS) model? n=168 Timing to support more than half of transactions on a cloud infrastructure Net 82% Net 47% Net 39% Net 20% % of organizations to have min 50% of their transactions on a cloud infrastructure

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Q09A. When do you estimate that your finance organization will support more than half of its transactions on a cloud infrastructure using a software as a service (SaaS) model? Timing to support more than half of transactions on a cloud infrastructure- TREND

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Q10. For each of the following business applications supporting the finance organization what stage best describes your organization’s adoption of mobile devices for that application? Business applications- mobile adoption n=163 55% 47% 40% 39% 32% 27% 11% Currently using or plan to 2015 survey 2014 survey 41% 37% 28% 30% 19% 25% 22% 8%

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Business applications- mobile adoption Change 2015 study vs study 32

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Q10. For each of the following business applications supporting the finance organization what stage best describes your organization’s adoption of mobile devices for that application? Business applications- mobile adoption– by size n=varies, excludes Don’t know

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=168 Preferred approach to implementing ERP and other enterprise business applications Q10A. What is your preferred approach to implementing ERP and other enterprise business applications across your organization?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=168 Preferred approach to implementing ERP and other enterprise business applications TREND Q10A. What is your preferred approach to implementing ERP and other enterprise business applications across your organization?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=168 Preferred approach to implementing ERP and other enterprise business applications- by SIZE Q10A. What is your preferred approach to implementing ERP and other enterprise business applications across your organization? < $50M (n=41) $50M-<$1B (n=63) $1B+ (n=34)

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=168 Organizations ERP environment Q10B. Which of the following statements are true for your organization’s ERP environment?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=167 Business analytics -updating Multiple responses allowed Q11. Which of the following business analytics technologies is your organization currently upgrading or enhancing?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Q11. Which of the following business analytics technologies is your organization currently upgrading or enhancing? Business analytics –updating- by size

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 40 Project summary -Study objectives -Methodology & respondent profile -Findings Overview of survey results -IT Financials and Investments -Technology usage-Nexus of Forces -Technology usage-Office of Finance -The role of IT -Demographics CONTENTS

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=169 Roles authorizing technology decisions Q12. What role or function in your organization authorizes technology investment decisions?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Q12. What role or function in your organization authorizes technology investment decisions? Roles authorizing technology decisions- TREND

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=169 Roles authorizing technology decisions by size Q12. What role or function in your organization authorizes technology investment decisions?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Q13. Which of the following statements best describes the role your organization expects the IT organization to play on a consistent basis? n=167 Role of the IT organization Efficiency = “IT is responsible for managing and operating technology systems and resources efficiently” Enable = “IT is responsible for enabling business operations by building and operating technology systems defined by the business” Enhance= “IT is responsible for contributing to the enhancement of business operations by using technology proactively to raise business performance” Primary source of competitive advantage = “IT is responsible for being the primary source of the enterprise's competitive advantage as technology is a differentiator in enterprise products or services” IT is responsible for the transformation of the enterprise's business model and the creation of new markets and rules of competition

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Q13. Which of the following statements best describes the role your organization expects the IT organization to play on a consistent basis? Role of the IT organization- TREND

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=165 Perception of benefit realization Q14. How good is your organization at actually realizing the planned or promised benefits of IT-intensive projects/investments? Q14A_2. What about for projects/investments in general? MEAN Very weak (1) Very strong (7) Average (4)

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=166 %of IT spend-did not meet investment hurdle Q15. From your perspective, how much of your organization’s IT spending in fiscal year 2013 did not meet the investment hurdle or rate of return?

Q15A. How satisfied do you believe your IT organization’s stakeholders are with the IT organization’s performance and contribution? Perception of IT organization’s performance 48 Mean = 4.5 n=165

Q15B. To what extent do you agree that the IT organization has the right skills and capabilities in place to meet upcoming challenges? Perception of IT organization’s capabilities 49 Mean = 4.2 n=165

Q18. In your opinion, how does your organization compare to similar entities in terms of its ability to exploit digital opportunities? Relative performance- digital opportunities 50 Mean = 4 n=166

Q19. Lastly, for categorization purposes only, how is your organization performing relative to other comparable entities in terms of the most important business outcomes: top line growth and profits? Relative performance (self reported) 51 Mean = 4.5 n=166

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. 52 Project summary -Study objectives -Methodology & respondent profile -Findings Overview of survey results -IT Financials and Investments -Technology usage-Nexus of Forces -Technology usage-Office of Finance -The role of IT -Demographics CONTENTS

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=165 Industry D01. Which of the following most accurately represents your company’s primary industry classification?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=165 Company's geographic reach D02. Which of the following best describes the geographic reach of your company?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=164 Company's ownership D03. Please describe the ownership of your entire company.

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=146 Annual revenue D04. Which of the following categories represents your company’s enterprise-wide annual revenue for last fiscal year stated in US dollars? 29% Small business segment 43% Mid-size business segment 23% Large business segment

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. n=164 Region/ Country coverage D07. In which of the following geographic regions is your primary workplace located? D08. And in which country within geographic regions is your primary workplace located?

© 2014 Gartner, Inc. and/or its affiliates. All rights reserved. Angela Kreiter, Sr. Researcher, Primary Research Delivery Zeynep Babat, Project Mgr, Primary Research Operations Heather Ternet, Project Mgr, Data Processing Group Thank you – PRM project team