Indonesia Bullet 2 Business Structures Bullet 3 Management Style Bullet 4 Communication Styles Bullet 5 Meetings Bullet 6 Business Dress Code Bullet 7 Successful Entertaining Bullet 8 Do & Don’ t Bullet 1 Background to Business

Business Background Sudanese overseas Chinese overseas Chinese Javanese Other 300 ethnics population complicated diversified Business culture 0.2billion

Business Background Political influence patronage cronyism bribery corruption

Business Background Muslim Acceptable Behavior Hierarchical Harmony Atmosphere

Business structure Business structure Culture

hierarchically controlled at the top senior manager senior family member Business structure

pure performance promotion relationship lines Business structure

Management style I think the decisions are flawed. But we should not disagree with the boss.. I am superior.

Management style Manager Manager role role loyalty loyalty Group interests interests Individuals Look after Special attention Do not lose face

Management style praise the whole group Praise any individual

a consensus-forming process harmony Management style

Communication style Be moderate × Control emotions √

Communication style Difficult for people to say 'no' 'Yes' do not mean 'I agree with you'

Communication style A pause before answering a question is needed Be patient ‖ Body language and facial expressions is limited

Meeting Style Hierarchy Deference is paid to the senior people The most prominent members entering first Maintain an upright, alert sitting posture

Meeting Style Business cards Exchanged at the beginning of meetings Take their card with your left hand Place it in your card wallet or on the desk in front of you your title corporate position educational qualifications

Time Meeting Style “rubber time ” Time is not important - the relationship is the key issue. Sorry, I’m late. It’s fine

Gift Giving Meeting Style Offered at subsequent events Give small, corporate gifts Not be opened in front of the giver. Avoid giving alcoholic gift to Muslim Accept reluctantly and with humility

Standard western business attire Standard western business attire normal business meetings Suits or skirts and blouse Suits or skirts and blouse Suits and ties

Weather and dress Lightweight and made of natural fabrics Pack ample changes of clothes Short sleeves and trousers

religion and dress Muslimsensitivities

Apologize for breaking appointment Business vs. Personal × √ Knife vs. Fork, Spoon ×√ Successful Entertaining

1. Respect 2. Patience 3. Formal meeting style 4. Simple language uses Dos & Don’ts 5. Calm and composed Dos

1. “ Yes” do not mean “yes” 2. No embarrassed moment 3. Don’t disagree openly 4. Don’t be corruption Dos & Don’ts 5. Don’t offend Muslim religion Don’ts

QUSTIONS 1. To avoid any hint of corruption, which kind of gift we should give? Small corporate gift. 2. Whose interests should manager look after? the group’s and the individuals’

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