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SAP CRM Contents  Who Is A SAP CRM Consultant  Introduction To SAP CRM  SAP CRM Consultant Roles  SAP CRM Tasks  Key Skills Required  SAP CRM Career Opportunities Contact: Contact:

Who Is A SAP CRM Consultant  SAP CRM Consultant – Specialized in SAP Customer Relationship Management  SAP CRM application - addresses short-term imperatives to reduce cost and increase decision-making ability thereby achieving differentiated capabilities Contact: Contact:

SAP CRM Module  SAP CRM key functions include front office functions, end-to-end industry-specific processes via marketing, sales, service and various other channels.  SAP CRM key functions are linked to fields of marketing, sales and service.  Contact channels - Interaction center, web channel (e-commerce), field applications and partner channel management.  CRM Middleware is the primary device for the data exchange between the CRM system and the connected ERP system. Contact: Contact:

SAP CRM Consultant Responsibilities  Analyze business processes and customer needs.  Translate the requirements into functional design specifications for SAP CRM system setup through configuration and development  Drive integration testing of business processes within SAP  Act as first point of contact for key users for SAP CRM support  Create documentation on all implemented solutions  Develop SAP CRM training material for the business key user  Conduct key user training Contact: Contact:

SAP CRM Consultant Tasks CRM Functional consultant interacts with the customer. Configuration of CRM system to meet customer business process requirement. Basic settings like transaction types, status profiles, partner determination, org determination etc. Master data like business partner related field grouping Middleware settings, configuration for replication of data with R/3 etc also done by functional consultants. Contact: Contact:

Key Skills  CRM :SAP CRM EHP1 WebUI, SAP CRM 7.0 Web UI,SAP CRM, ABAP, BOL, GENIL, BSP Workbench, AET, Transaction Launcher, One Order framework, Base Customization.  Tools : Debugger  Interfaces : BAPI, BADI and RFC  ABAP Dictionary  ABAP Reports Contact: Contact:

SAP CRM Career Opportunities Bachelor’s degree (master’s degree preferred) in computer science and a certification in SAP CRM Given SAP's grasp on the market for high-end ERP installations, the slice of this market for certified SAP professionals will continue to grow, according to SAP. Contact: Contact:

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