Communications Backbone Project Phase I – Infrastructure , e-Messaging, e-Scheduling Helpdesk & Antivirus

Project Definition Implementing the Infrastructure that enables each ministry and department to communicate and share information via e- mail (audio, video and text), e-messaging, e-scheduling and Internet access. The backbone is the Government communications infrastructure that links –2 GNMCs –20 Main Ministries –220 Sub Ministries

Key Deliverables Internet Access Security - Checkpoint , E-Schedule & E-Messaging Help Desk – Magic A support center for solving end user problems, provides e-support and will handle inbound and outbound enquires from multiple channels e.g. phone, . It is a useful CRM tool - a jump start towards implementing CRM in government. Anti-virus protection - McAfee Training & Development

Partners Stakeholders –Users –GoRTT –TSTT –Fujitsu –Infotech Hardware & Software –TSTT Employed technology (Newbridge, Alcatel) –Microsoft – (OS, Exchange, Messaging) –Nortel – (Switches, Routers) –Check Point – (Firewalls)

Project Methodology

Project Elements Project Management Hardware Revalidation Consultancy – Network & Security etc Staging for POC, pilot and rollout Proof of Concept Change Management Schools & Type 8 Ministries Sub-ministries Rollout Pilot & Main Ministries Rollout Closedown Final Acceptance Training Consultancy & Rework

Project Elements – CM Defining and instilling new values, attitudes, norms, and behaviors within the public service that support new ways of doing work, new ways of communication and overcome resistance to change An innovative approach to change in the Public service. –Training –Gap analysis –Change Plan –Communication Plan –Training Plan 21 New systems Facilitators have started. Completed skills training for all NSF in critical areas necessary for the change effort.

Training IT professionals throughout the Public Service have been provided with the necessary knowledge to support the communications backbone from within the ministries.703 seats provided through 26 training courses: – UNIX/SOLARIS – FIREWALL DEFENSE SYSTEMS – MESSAGING SYSTEMS – NETWORKING SYSTEMS – HELPDESK SYSTEMS – ANTIVIRUS SYSTEMS Apprenticeship training

Network Management Managed NOG Completion of mobilization of NOG Preparation for live activation of the network. Implementation of the Magic Help desk

Next Steps Managing the production environment Connectivity Integration Migration Applications Portal

A Unique Approach A unique implementation approach because of the following: –Ministerial Leadership. –Permanent Secretary championship –Delivery team resources –Logistics. –Flexibility Accessibility of the services Simulated LANs to facilitate testing

Thank You !