Points to be Covered 1.Can’t logon 2.Printer problems e.g. too many pages, names etc. 3.Projector not working 4.No Sound 5.Laptops won’t logon (wireless) 6.House Keeping 7.T drive its temporary 8.Sims.net quick things to try if it freezes 9.Headphones (not provided by ICT)

Can’t logon Always! double check you have entered your details correctly! We all make mistakes! Are there spaces before or after you username? Is Caps Lock on? Is the correct domain selected?

Is the Network Cable plugged in?

Have you selected the correct printer? Printer Problems Is it saved, with an appropriate name? Is it more than 5 pages? Has it already been printed in the last 2 mins? Is there paper? Are there any errors on the printer screen? Red lights flashing?

Projector Problems Is the projector on? Switch / Wall Is the computer/device switched on? Is the correct source selected? Is there a video splitter/switch?

No Sound Is the sound on mute? If so right click on the speaker icon in the botton right of the screen and adjust the levels

Speaker

Use Position 1 to select sound from the computer Use Position 2 to select sound from the VCR Use Position 3 to select classroom microphones (if fitted) Take care as there is very little movement between the switch positions.

Laptops Can’t Logon to the wireless? 1.Are you in a wireless hotspot? 2.Is the wireless switch on the laptop turned on? The wireless switch is located on the front underside of the laptop, when it is on you will see a small orange light next to the switch

Housekeeping Use appropriate names for files and folders (Meaningful) Create individual folders for different content (Personal, KS3, GCSE) Create a new folder go to File > New > Folder Rename a file / folder Select the file/ folder then go to File > New > Folder

Housekeeping Create a shortcut to useful data From My Document (H:) Go to File > New > Shortcut Click Browse and select the file / folder you want a shortcut to. Then name your shortcut and click Finish

T:\ It’s Temporary! Any one can delete it at anytime It is NOT backed up It is cleared at the end of each half-term If you have a resource for student to access then you should use the N:\ If you have a resource for staff to access then you should use the K:\

Sims.net Sims.net Terminal Server ? This mean it is remotely hosted outside of school you are logging into another computer to access Sims.net Sometimes it appears that Sims.net has crashed, normally this isn’t the case but due to you accessing it via terminal services you do not always see the error messages. There are some shortcut keys that can help you recover your session.

Alt + Tab = This is the shortcut to change window keep pressing until you find the error message. Ctrl + Alt + End= This is the equivalent to Ctrl + Alt + Del you can press logoff to end your session. Sims.net Shortcut Keys

Headphones We no longer provide headphones, departments must supply their own. Headphones are available for sale in the school shop so encourage students to buy their own. Microphones require an add-on which is available from ICT

p.s. Never under estimate the power of turning it off and on again!