Office Hours February 12, :00pm ET/ 2:00pm CT/ 1:00pm MT/ 12:00pm PT 1

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Today’s Facilitator Mital Mehta, RN, BSN, MBA National Program Director Director, Clinical Quality Health Research & Educational Trust (HRET) 3

4 January Office Hours Review Standards of Effective Communication: Complete Clear Brief Timely Examples of Communication Strategies: Closed Loop Communication CUS - –C: I am concerned –U: I am Uncomfortable –S: This is a Safety Issue (Stop) As seen in TeamSTEPPS®

Importance of Communication 5 Joint Commission data continues to demonstrate the importance of communication in patient safety – : Ineffective communication identified as root cause for nearly 66 percent of all reported sentinel events.* – : Ineffective communication among top 3 root causes of sentinel events reported.** *(JC Root Causes and Percentages for Sentinel Events (All Categories) January 1995−December 2005). **(JC Sentinel Event Data (Root Causes by Event Type) ). As seen in TeamSTEPPS®

Additional Communication Strategies: SBAR 6 A framework for team members to effectively communicate information to one another Communicate the following information: –Situation―What is going on with the patient? –Background―What is the clinical background or context? –Assessment―What do I think the problem is? –Recommendation―What would I recommend? Facility Sharing: Have you used SBAR in your facility? If so, how was it used? What was the result of its use? As seen in TeamSTEPPS®

Additional Communication Strategies: Handoff 7 Handoff is: The transfer of information during transitions in care across the continuum –Includes an opportunity to ask questions, clarify, and confirm Facility Sharing: Share an experience of… –A good handoff –A bad handoff –How the checklist can be used in effective handoffs As seen in TeamSTEPPS®

Resources 8 Website: Data collection / CDS login questions: Clinical / program questions: Continuous Engagement: –Quality Improvement Advisors Jeff Durney, Emily George,

ASC Toolkit Now Available! 9 Educational Materials focused on 4 topic areas: Coaching Clinical Teams Patient and Family Engagement in the Surgical Environment Improving Teamwork and Communication in the Surgical Environment Sustainability Access at Username: ASC Safety Program Password: ascsafety Toolkits and Resources Tab

Upcoming Office Hours: 10 Let’s Talk About Data! Thursday, March 12 th 3:00pmET/2:00pm CT/1:00pmMT/12:00pm PT 60 minutes Donna Slosburg, ASC QC Mariana Lesher, HRET Data Team Tina Adams, HRET Mital Mehta, HRET

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