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CRM Course Content CRM 7.0 Overview SAP CRM - The complete solution CRM architecture & Component integration SAP CRM 7.0 CAREER SAP SD and CRM Integration

Master Data Organizational Mgmt in SAP CRM Territory Mangement Business Partners Products Product Catlogs Installed Base Mangement

Basic Functions Transactions Date Management Text Management Pricing Billing Free Goods Product Configuration

CRM Sales (Sales Force Automation…SFA) account Planiing Activity management Oppurtunity Management Pipeline Performance Management Quotation and order Management Outline ageements in CRM Sales

CRM Service Solution Overview of Service Service Contract Management Warranty Management Product Service Letters Service Orders and Quotation Web Requests Complaints and Returns

CRM Interaction Center IC in Marketing IC in Sales IC in Service

CRM Field(Mobile) CRM Webchannel CRM Webchannel B2B CRM Webchannle B2C Internet customer Self Service(ICSS)

Scenarios in CRM Marketing Scenarios Campaign Management Segmentation Sales Scenarios Lead to Cash

Service Scenarios Service Order Management CRM General ACE Work List Template Designer Survey Tool

CRM Technical Topics Software Agent Framework Easy Enhancement Workbench Rule Builder, Rule Modeler

CRM Project management Solution Manager Project Management In CRM

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