JARED CHANDLER CHIEF INFORMATION OFFICER

INTRODUCTION I wanted to know the difference & similarities between the -CIO and a System Administrator What tasks and/or situations the CIO encounters daily What skills are needed for the CIO to be successful

METHODS Online Resources: Bureau of Labor Statistics Information Technology Professional Resource Center Articles covering the Information Technology Industry

METHODS Interview Randy Gaines – Chief Information Officer (ITS) Phone Interview Darl Bennett - Manager of Information Security (ITS) Unable to get ahold of

RESULTS CIO and a System Administrator CIO is oversee entire IT dept. (less technical background) System Administrator is lower on the hierarchical structure, and great deal of expertise in the area. Sys Admin will perform tasks of the CIO in smaller organizations (the confusion)

METHODS

RESULTS CIO Skills : Organization, Leadership, Management Customer Service, Communication, People Skills CIO Responsibilities : Executive Level Long Term Strategy and Direction for Future Financial Decision Making for IT dept. Prioritizing the Organization’s Technology Needs

RESULTS Difficult Decisions Implementation & Maintenance of IT Systems Determining ROI: Difficult due intangible benefits Banner (Bengal Web) - $15M Investment “There are a great many things that the decision makers do not see 'behind-the-scenes' that make it all happen” - Eric Hartman

CONCLUSIONS A Chief Information Officer should have strong organizational, management, leadership, communication, and people skills. *Customer Svc* Their daily duties include managing IT personnel, budgeting, and ensuring the systems stay secure. Understand how the roles of the Chief Information Officer and a System Administrator can be confused.

RECOMMENDATIONS I believe the role of the Chief Information Officer is vital for maintaining the company’s IT Resources. They have the opportunity to interact with individuals ranging from the CEO to low level support and also outside organizations like vendors.