Catering Service Crisis At Christmas 2010

Senior Catering Service Volunteers based in the warehouse: –John Holmes, Steve Maynard, Anthea Möller Catering Service Volunteers in each centre –Chefs –Experienced food handlers –Kitchen assistants CC Catering Service Team

Catering Team in the Warehouse – what do they do? 1.Calculate quantities of food to be delivered to each centre 2.Label food for each meal 3.Coordinate the sorting of food for each centre 4.Make sure food is delivered to centres 5.Make sure starter pack, sample pots and cleaning materials are delivered to each centre during set

Catering Team in the Warehouse – what do they do? 6.Send out the menu to chefs 7.Keep the menu updated on the website 8.Communicate with quartermaster and chef in each centre daily 9.Respond to ad hoc requests for food from centres 10.Store food samples returned from each centre

1.Visit kitchens in each centre throughout CC 2.Check food safety posters are on display 3.Check food safety documents are present 4.Make sure daily temperature logs are completed and filed correctly 5.Make sure samples of each meal are correctly labelled and stored 6.Make sure cleaning materials are used correctly Catering Health & Safety Volunteers – what do they do?

Chefs - responsibilities 1.Manage the kitchen and the catering team 2.Brief volunteers at start of shift 3.Ensure all food is prepared, cooked, presented and served to appropriate standards 4.Ensure volunteers follow all health & safety policies 5.Follow agreed menu for all meals 6.Check for updates to the menu each day

Chefs – responsibilities 7.Work closely with the chef on the other shift 8.Work closely with the quartermaster to manage food deliveries 9.Ensure deliveries are checked and signed off 10. Provide a clear handover at end of each shift using whiteboards & handover book

What’s recorded in the handover book? 1. Surpluses (particularly perishables) 2. Shortages (any effects to the menu?) 3. Freezer rota (food thawing for next shift) 4. Breakages (equipment) 5. Outstanding requests for supplies (short delivery?) 6. Absences (short staff?)

Other Catering Volunteers – responsibilities 1.Support the chef to prepare, cook, present and serve food to guests and volunteers 2.Stand in for chef if necessary (experienced food handler) 3.Set up serving area & brief volunteers serving food 4.Cleaning the kitchen regularly 5.Washing up

Food for guests at CC 3 meals a day at 8-10am, 12-2pm, 6-8pm Menu agreed in advance but will vary, dependent on donated food supplies Breakfasts in day centres will be more basic

Food for volunteers at CC At least hearty soup and bread Commonly food from main menu, after guests dining is finished

Food safety

You run out of an essential food item… What if? Scenarios

check handover status (shortages) as the item might be on the way! talk to catering team check history on ordering system adapt menu creatively What if? Scenarios

Meat needed for lunch is still frozen…. What if? Scenarios

Double check… is it really the right meat? Adapt the menu What if? Scenarios

There are not enough catering volunteers to prepare the meal…. What if? Scenarios

Speak with the Services Liaison Ask for some general volunteers Brief them in good kitchen practice Services Liaison to contact Ops Centre to request more catering volunteers What if? Scenarios

Some piece of equipment breaks during service… What if? Scenarios

Report it to Catering Team in the warehouse Adapt menu if necessary Keep everyone informed What if? Scenarios

1. Please follow agreed policies 2. Follow health & safety guidelines 3. Maintain high standards Each kitchen will have a copy of: CC policies & Volunteer Handbook, Kitchen Manual, Kitchen Logs, HACCPS document & ‘Safer Food, Better Business’ pack CC Policies & Procedures

Chefs whites are provided (but you can bring your own) Hairnets are provided Use foil sparingly Inform shift office promptly of the number of meals served Important points to remember

Be flexible & work as a team Turn up for your shifts Arrive on time Dress in comfortable, warm clothes Bring additional layers of clothing Bring your sense of humour! Important points to remember

If you are unwell, stay at home If you have to cancel, in advance Important points to remember

What happens when you arrive Present a copy of your shift confirmation Your name ticked off shift list Get your services ‘K’ badge

What happens when you arrive Go to kitchen area for the morning briefing from the Chef The Services Liaison Volunteer will come to the kitchen around the start of the shift

Who is the Services Liaison? A key volunteer on each shift Member of the shift team The liaison between the services & the shift team Support for you during the shift

What happens next? Log on to Crisis Community Read the Volunteer Handbook Get ready for CC!

Any questions?