Assisted Living Framework Workshops Workshop two 1 November 2010

Welcome and overview Assisted Living - Moving from the old to the new

Housekeeping Emergency Exits Refreshments Toilets Mobile phones

Schedule for the day Morning session – –Welcome and overview –Recap from workshop one –The Resource Allocation System –Learning and development Table break out sessions Lunch and networking – Afternoon session – –Draft contract for consultation Table break out session –Questions, decisions and issues to be taken forward with questions and answers –Next steps

Meeting Tools Action Log Car Park Learning Needs

Comprehensive Spending review

Recap from workshop one Personalisation overview: Adults and Communities are transforming the way it delivers services to citizens New ways of working and working in partnership with providers Your Framework, Your Contract, Your Say? - Table break out session Where does my organisation fit in the new market? - Table break out session

Key themes from workshop one – Car Park Contract – What, Why and How Responsibilities and Accountabilities Accreditation, Registration, Quality, Flexibility Partnership, Dialogue, Resources

Key themes from workshop one – Your Framework, Your Contract, Your Say? The contract needs to cover and deliver: –Safeguard and protect vulnerable people –Define relationships/expectation/requirements of stakeholders –Payment mechanism (including guarantee of payment) –Referencing of regulations and legislation –What will happen in the event of a breach of contract –Transparent and fair for all parties Needs to look like: –Plain English, simple, no jargon, SHORT, simplified and accessible formats

Key themes from workshop one – Your Framework, Your Contract, Your Say? (2) What needs to be in the contract: –Dispute resolution –Reference to regulatory and legislative standards –Payment including payment during leave –Legal responsibility of payee – who pays for what –Third party –Duties of the provider –Length of transition i.e. framework arrangement What does not need to be in the contract? –Descriptive minimum standards and legislation –Price –Staffing –How the service will be delivered

Key themes from workshop one – Where does my organisation fit into the new market? CQC needs to allow flexible service delivery Risk in investing in new services – no market intelligence New services examples: quality assurance, brokerage, shared care, floating support, community outreach services, respite, rehabilitation and reablement

Key themes from workshop one – Where does my organisation fit into the new market? (2) Creative, flexible, innovative solutions to service delivery examples: consortium purchasing, shared back office, supporting the Worklessness agenda Support for providers examples: market intelligence, training and development e.g. business planning, financial support, well informed service users Technology/IT infrastructure

The Resource Allocation System (RAS)

Patricia Daley, Social Care Workforce Development Manager 1 st November 2010 Assisted Living Framework Workshop Two - Learning and Development Needs Learning and Development for the Social Care Workforce in Birmingham

bcda Old Learning & Development Service Learning & Development Service Private, Voluntary and Independent Statutory

bcda Current L&D Service The new L & D Service The New Service

Aim We aim to provide: We aim to provide:  A comprehensive service that meets the workforce learning and development needs or enquiries of all adult social care employers within Birmingham.

What we do  bcda supports local employers to:  access funding for qualifications and other learning and development opportunities  access information and guidance to support national, regional and local workforce strategies e.g. National Minimum Data Set – Social Care (NMDS-SC), retention and recruitment  network and to share good practice  bcda brings people who use services, carers, employers, learners, training providers and range of key stakeholders together to plan the learning and development needs of the sector.

What we do (cont.)  bcda supports local employers by:  providing advice, information and guidance to enhance social care business needs e.g. brokerage  working in partnership with a range of agencies to co-ordinate approaches to workforce development and workforce planning e.g. Direct Payments, Individual Budgets and Train to Gain funding  providing learning and development opportunities to enhance continuing professional development e.g. short courses, a Leadership & Management course and access to resource material

A Range of the Short Courses offered via BCC/bcda Training Brochure  Dementia Awareness  Equality, Diversity and Dignity  Safeguarding Adults  Mental Capacity Act 2005 (joint training)  Managing Medication  First Aid  Food Hygiene  ICT Skills for Life

Qualifications  LDQLearning Disability Qualification  NVQ 2Health & Social Care  NVQ 3Health & Social Care  NVQ 4Health & Social Care  NVQ 4Management  NVQ 4Care  Leadership & Management in Care Services  bcda Leadership & Management Development Programme  Qualifications Credit Framework (QCF)

Recruitment and Retention People who use Services and Carers Direct Payments - NVQs for PAs Training Provider Network Brokerage Induction Workbook and Guidance Dignity Agenda InLAWS Leadership and Management Dementia Care Initiatives

Networks/ Stakeholders PVI employers Health Skills Funding Agency Job Centre Plus Third Sector Skills for Care Learning Hub BVSC Learners Connexions Brokerage Service Adult Education PWUS CSCI F.E. Colleges Universities Life Long Learning Network Private Training Providers Supported Housing Commissioning Service User Network Carers’ Network

Skills for Care  There are 7 employer partnerships within the West Midlands  Regional Skills for Care Network Skills For Care BCDA BCPCCWPCCWDPSWICDASSCWPACT

Challenges Impact of the economic downturn - funding streams - worklessness Recruitment and Retention Personalisation Business Transformation Excellence in People Management Individual Budgets/Direct Payments Partnership Working

Challenges (cont.) Ageing population/workforce Dementia Care Evaluation of outcomes

Support from the New Learning and Development Service Co-ordinated approach to workforce planning Identifying gaps and meeting development needs Opportunities for pooling budgets/making joint funding bids Providing robust workforce intelligence Meeting regulatory requirements Undertaking research/sharing best practice Established involvement of employers, people who use services, carers and key partner agencies

Support from the New Learning and Development Service cont…. Responsiveness/providing quality services Links with regional and national networks Conduit for bringing the workforce together Collective voice Support re-provisioning Anticipating and communicating what’s ahead Brokerage Best positioned to provide evaluation

Future  Consideration of the whole social care workforce  Involving people who use services and carers  Personalisation  Direct Payments/ Individual Budgets  Raising the profile/status of social care  Raising standards/expectations  Recruitment and Retention  Website development  Brokerage  Identify additional Funding Sources  Strengthen links with Health, Housing and Community organisations

 Thank you  Any Questions?

Break and Refreshments

How do you support your staff to deliver Personalisation? Table Break Out Session – 20 minutes Please discuss and note the following: Please give examples of how your organisation supports staff to deliver Personalisation What are the barriers to achieving this? How do you know when you are getting it right? Please record answers on flip chart paper/post its

Learning and development – How can we support you? Table Break Out Session – 25 minutes Please discuss and note the following: What support in relation to learning and development, do you and your staff need to meet the Personalisation agenda? How can this be achieved? What are you prepared to pay for it? Please record answers on flip chart paper/post its

Learning and development Next steps

Lunch and Networking 40 minutes

Welcome back Feedback and observations from the morning session

Your Contract, Your Say? Table Break Out Session – 50 minutes Please discuss and note the following: 1.Are you happy with the principles of the contract? –Are there any clauses missing or not needed? Why? 2.Does the contract work for you and do you think the contract will work? Why/why not? 3.What are your main concerns about the contract and the framework? Tools to assist discussion and answers –Draft contract terms and conditions document –Output notes from Your Contract, Your Framework, Your Say? group discussions on Monday 11 October –Please record on flip chart paper/post its

Break and Refreshments

Questions, decisions and issues to be taken forward

Next Steps Follow up consultation event in late November. Details to be confirmed shortly –Larger event, wider representation –Responses to questions and issues taken forward from today –Further information on how the framework will work –How to apply to be part of the framework –Would you like to be involved? Consultation will continue with providers until Monday 6 December

Thank you for attending and working in partnership with us