Towards self-served services in Local Government Enabling capabilities through a Local Information Infrastructure Tim Adams Programme Manager April/May

@LGInformPlus The Landscape Local Government in England –353 local authorities; 44 fire & rescue –Delivers over 1500 different services –Has over 42,000 items of data collected about it Data challenges –Not conventional data publishers –Business management data –Internal culture change Data Extent –Good impression of people and places –Transactional, personal, performance, aggregated data across 13 functional areas

Overview of the infrastructure Functions Services Datasets Incentive scheme Inventory Schemas Aggregator Councils Areas Other... data.gov.uk O D I certificates National Local harvest Neighbour hoods Classifications Data

Objectives of the infrastructure Provide useful data – responding to common requests Keep it as simple as possible for councils Resolve fragmentation, inconsistency and discovery Enable data users to accurately interpret data and aggregate it across councils Hampshire Durham Sevenoaks Leeds Craven Westminster Any council

LG Inform Plus: providing information management services

@LGInformPlus esd standards – the home of local government semantics standards.esd.org.uk

LG Inform Plus: providing information management services

@LGInformPlus Transparency Code Directives

Open data publishing: online guidance

Results, benefits, re-use LG Inventories LG Schemas Harvesters & Aggregators countrywide spreadsheets Apps – Great British Toilet Map

Opening performance data standards.esd.org.uk

large area & small area metrics

LG Inform tools – analytics & reports

Data access on non-official geographies – Natural Neighbourhoods

@LGInformPlus N’bourhood plan areas: Crystal Palace

Project oriented analyses: Bus routes

Data extraction on extraordinary lines Crystal Palace Bus routes

Direct data feed: API open to all Help pages Web services Data tools Re-use Apps

Standards in action: A citizen needs’ service profiler Proposition Could an online app use the standards to deliver a self service needs assessment to suggest appropriate services?

Assumptions –That the information standards are fit for purpose. –That many good public and third sector services are not always known by people and frontline workers –That opening up a data model should stimulate the app market to innovate around need assessment, eligibility checking, online applications, self-help groups and more Approach –Workshops in NW region with 2 districts, 1 county, 6 unitary councils, a CVS, 2 frontline charities and housing association –Review the standards and test them out with a prototype App –Develop Business case, Application, Model, Governance

(preventative) Needs (subset) Circumstances Person Asks for Service types (PSSL) Refines Metric Has subject Public, Registered charity, Commissioned User Interface identifies Keyword search to find services Structured lists to walk people through Free text to describe situation Tick box to identify needs or service areas Cookies, preferences, account, eligibility, application… Service definitions Service information & Feedback Retrieve Pass back Function Draft Model Mappe d to PSSL

The LGA model will calculate appropriate services Help us refine your search What is your age [n] What is your gender [M/F] What is your post code [x] Search radius [n] Relevant circumstances Smoker [ ] Overweight [ ] Drinks [ ] Disability [ ] I need/want/feel General scenario I will provide details of my appropriate circumstances Various metrics could be viewed or collected I need to [need area] by [need] Could start an application process I need to.. Improve health & well being Have family support Be financially secure Live in a safe and appropriate home Be more involved/connected Learn something new Give something/help Take notice I have a service to provide I will choose the services I am interested in and receive a PDF Restrict Services to providers: Public sector Registered charities Commissioned organisations By… Losing weight Stopping smoking Eating better Drinking less Playing sport I will describe my service and map to PSSL

Further information LG Inform Plus: local.gov.uk/lginformpluslocal.gov.uk/lginformplus Open data: opendata.esd.org.ukopendata.esd.org.uk Standards: standards.esd.org.ukstandards.esd.org.uk Technical Help: Open data knowledge group: