NAPUS KNOWLEDGE BASE

Knowledge Base Content This library of Postal information contains over 3000 downloadable documents, pre- written templates, PowerPoint training aids, manuals and videos that cover all functional areas that a Postmaster will encounter in their daily duties.

History of Knowledge Base The Knowledge Base was created from John Galera’s Postmaster Survival Disk The library was compiled from the Postal Service bluepage and contributions from Postmasters around the country Obtain approval from your MPOO or District Manager before accessing or loading the files on your USPS computer

Access Click on NAPUS Knowledge Base

Registration Process Fist time user will need to register with Last Name and NAPUS member number (located on front of Postmaster Gazette)

Registration Process When prompted you will enter the required information to finish your registration, once registered you will log on with your and password. Once registered you will be able to download any of the files in the Knowledge Base

Accessing Files Across the top banner, you can access: USPS Manuals NAPUS Documents All Programs

Search Option The “Search” box will allow the user to enter a subject or area of inquiry to save time The user can choose to review the listed documents The categories are listed in alphabetical order

All Programs ADDRESS MANAGEMENT SYSTEMS APWU CONTRACT CHANGES 2011 CHECKLISTS COMPLEMENT & HIRING COMPUTER INFORMATION CUSTOMER SERVICE DELIVERY & COLLECTIONS DELIVERY AND RETAIL OPERATIONS DUO- CLOSURE EBUY 2 ECAREER EDW EFLASH ERMS

All Programs EMPLOYEE SELF SERVICE ENVIORNMENTAL GUIDEBOOKS EREASSIGN F-4 F2 CSS DELIVERY TRAINING FINANCE FINANCE-TAKING MYSTERY OUT GOOD WEBSITES HARASSMENT HUMAN RESOURCES INFORMATION TECHNOLOGY INTERNTIONAL SHIPPING INTERVIEWER QUESTIONS LABOR

All Programs MARKETING MCS TRAINING FILES MISCELLANEUOUS INFORMATION OFFICE MANAGEMENT PEG DOCUMENTS PERFORMANCE EVALUATION - PES PFP PM TRAINING PM INSTALLATIONS RDM-WOS RETAIL & MARKETING

All Programs SOP STATION SOP SUPERVISOR SOX SUPPLY MGMT TIME AND ATTENDANCE VARIANCE PROGRAMS VIDEOS TO ENJOY VOYAGER WEB SHORTCUTS WEBEES - ELECTRONIC EDIT SHEETS PM REPRESENTATIVE FORMS PM REPRESENTATVE POWER POINTS APO/ RMPO TRAINING

Category Lists The files listed in each category can be access by clicking on the plus sign next to each category title. Additional documents can be opened by clicking on the desired one after drilling down through the sub folders.

Knowledge Base in Action

ECC Case Response To help close ECC issues go to: Customer Service Customer Sample Letters Look for the topic you are trying to close such as Priority/Delay Click and Paste the Response Modify if needed, Issue and Submit to Close the ECC Case

Good Websites Good Websites has links to many excellent websites The Websites contain a wealth of information Thrift Savings Finance District sites in areas such as Labor, Rural, SOX and Etravel

Labor Labor has a 5 step process for discipline Step 1 Charges and Elements Contains links, documents and evidence needed to issue discipline Step 2 Day in Court Templates with questions for the Supervisors to ask Step 3 Actual Letters, just Fill in the blanks Send completed document to Labor for review Different districts have different requirements

PEG Documents PEG Documents has Written Programs and Safety Programs To update to your office: Go to Written Programs Hit Ctrl F to bring up the Find Block Hit the tab called Replace You can replace (Pearl City) with your City ( 23 Changes) Your Name for (John Galera) Current Date with (3/1/2012) This will update your whole program in minutes. This can be done with any Microsoft office document.

Video Folder This contains short videos that are great for Icebreakers, for training or anytime you just need a break and a good laugh.

Updated Files Any updated files will be listed on the bottom of the Knowledge Base All updated files within a certain time period will be displayed, clicking on these items you will be able to update your files by clicking and saving to your computer Do not change the document name and it will overwrite the document on your computer if previously downloaded or saved from the Postmaster Survival Disk

NAPUS Knowledge Base The Knowledge Base is another valuable benefit of being a NAPUS Member Use the programs and files to assist you in your position and to help other Postmasters It is an excellent recruiting tool for signing new members in our organization

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