 Remote monitoring and management (RMM), also known as network management or remote service software, is a built on application to help managed IT service providers (MSPs) remotely to proactively monitor client endpoints, networks and computers.Remote monitoring and management  Remote IT Management is need of hour so that one can manage and visualize how the networks of services/applications are performing.

Essentially, when one of these engineers detects a problem on the monitoring tool, an alert (or “ticket”) is created and sent to the MSP, prompting them to take whatever action is needed to resolve the problem. Pro-active means of reporting is required here to assess the issue & resolve successfully. The severity of the problem/issue can also be determined here to prioritize & identify critical vs non critical issues. MSPs such as Flightcase who are into this for over a decade with their partners have their personnel trained to identify the critical and non-critical issues so that they save the customers from having a disaster in their running network. A good MSP rises to the occasion to identify & resolve such issues before the client hits on a road block.

 Gathering information about client software, hardware and networks, all combined into one single platform where the engineer can extract  MSP provides activity reports and data from time to time for its engineers to monitor and take pro-active actions  Create appropriate alerts and tickets when problems arise; actions taken there on  Track network and device health of client equipment’s (servers, routers, switches, etc)  Monitor multiple endpoints and clients simultaneously which is key at times  Automate scheduled maintenance tasks to ensure that there is no breakdown to the various elements that function 24 x 7 for most Carriers/Organizations

Save Time and Increase Efficiency Remote monitoring increases overall efficiency by saving time and reducing expenditures so that organizations can put their valuable resources elsewhere instead of manually tracking and compiling an inventory of a company’s IT assets. Receive Proactive Maintenance and Early Detection One of the most important benefits of remote monitoring is that it can be done 24/7 and send an alert any time of the day so that irregularities in the network can be addressed immediately.

Common irregularities and errors include: disc space falls below a defined percentage of free space; Windows updates are turned off; antivirus software is out of date; and Windows firewall is disabled. When an issue arises, remote monitoring sends an alert so that IT administrators are able take immediate and necessary measures to ensure that the issue does not result in diminished productivity and downtime.

Gain Essential Insights Remote monitoring can provide organizations with essential insights to the overall health of their network and areas that need improvement, saving a company’s IT administrator countless hours and resulting in a quick resolution of network issues to avoid costly downtime. Additionally, because remote monitoring checks the network 24/7, organizations automatically receive information on all IT assets, such as patches, updates, and hardware upgrades, the database is automatically updated, and important business applications are always tracked.

Minimize Business Disruption No network is perfect, and when a problem arises, it needs to be addressed immediately and in the right way. Downtime can cost thousands of dollars each day and result in customers changing vendors. With around-the-clock remote monitoring, companies can fix their network issues as soon as they arise, anytime, anywhere, and improve overall customer service.

 Managed Service Provider  Engineering (All Tiers/ Levels)  Network Operations Center personnel(All Tiers/ Levels)  Telecom Management Services  Outsourcing Services  Sales / Account Management Services  Business Analysis and Rate Administration  Legal /Contract Administration  Backend technical support services  Remote Monitoring Management Our Services :-

 Experience of working with Mobility network operator in access network, backhaul network and core network  Experience of handling remote NOC operations for Internet Service Provider (ISP), Telecom Service Provider (TSP) network  Experience of deployment of complete NOC inclusive of OSS tools, IT Infrastructure and video wall for centralized NOC  Handling dedicated NOC of more than 150 network professional  Our suite of services can be easily scaled and customized to assist any business

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