Building the Next Successful Library Discovery Tool Jeremy Hall & Michael Kucsak.

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Presentation transcript:

Building the Next Successful Library Discovery Tool Jeremy Hall & Michael Kucsak

Expectations Progressive View Focus on Results Increased downloads More diverse results Reduced ILL Student View Focus on simplicity “It’s about time” Traditional View Focus on sources A place to put everything Traditional search methodology

Jeremy Hall & Michael Kucsak Implementation Purpose of a Discovery Tool Find Stuff Coverage is critical Get Stuff Content Delivery is critical Everything else is secondary!

Jeremy Hall & Michael Kucsak Assessment: Successes Comparing Full Text Downloads Searches don’t matter Fewer Searches, more documents Source Doesn’t Matter (to students)

4 Source Types 17 Unique Sources 6 Unique Databases 4 Source Types 17 Unique Sources 6 Unique Databases +138% increase in full text downloads 58% reduction in article lending

Jeremy Hall & Michael Kucsak Assessment: Failures Faculty Buy-in Too many results Too difficult to find specific titles Library Buy-in Too difficult to find books Support Issues (100+ tickets/per year

Jeremy Hall & Michael Kucsak EDS Entrances How are users getting here? 25% of EDS traffic is direct EDS traffic is x1.5 our Homepage traffic

Jeremy Hall & Michael Kucsak Future Directions Client vs Patron (librarians vs patrons We are middlemen and we must add value to justify our existence. That does not mean we make it work the way WE want it to work. Google vs Amazon Who do we emulate?

Client vs Patron Inflating the physical collection Promoting eResources to justify expense Infusing the system with irrelevant metadata Providing complex paths in the name of choice Creating silos

Jeremy Hall & Michael Kucsak Google vs Amazon Google Product is the Ad Amazon Product is the search result

The Future of Discovery Algorithms Natural Language Systems Integration More/Better Metadata

Algorithms Who uses Google Advanced Search?

Natural Language Google vs Amazon vs the Library

Systems Integration Authentication Full featured APIs Social media LMS Capture patron data

Metadata Unbalanced playing field Failure to deliver content

Jeremy Hall & Michael Kucsak The Future: Peeking around the corner Socialization (identifying the experts) Recommendations Personalized results Identifying niche content (focus on what makes us special) The end of the individual

Jeremy Hall & Michael Kucsak Recommendations What did other users choose? Selections by major Selections by course Local experts Additional material Methods of acquisition Impact factors

Personalization of Results What do we know about the user?

Jeremy Hall & Michael Kucsak Identifying Niche What makes your library unique? Content Technology Instruction Space

Jeremy Hall & Michael Kucsak Librarians Value Add? 1.Voice of the Customer 1.Foster technological development (making web scale better) 2.Outreach - getting the tools to the patron the way they want it 2.Quality integration of content

Questions?