UW-Madison IT Strategic Plan Emerging Themes Infrastructure and Administration/Campus Services August 18, 2008

Introduction Emerging themes (not priorities yet) Are we headed in the right direction? Notes posted on CIO web site - Many more opportunities to participate

Achieving Service Excellence Research Outreach & Public Service Outreach & Public Service Teaching & Learning Teaching & Learning Local & Enterprise- wide Campus Services Local & Enterprise- wide Campus Services

Core Infrastructure Unnecessarily Duplicate Components [Eliminate] IT Service Architecture Principles Collaborative Tools and Services New and Innovative Services Infrastructure Emerging Themes Core Enabling Infrastructure IT Leadership Infrastructure

Relationships among units ? Cloud Computing ? Software as a Service Infrastructure What is Missing?

Unnecessarily Duplicate Components [Eliminate Unnecessarily Duplicate Components [Eliminate IT Service Architecture Principles IT Leadership Infrastructure Innovative Services and Strategies Administration/ Campus Services Administration/ Campus Services Emerging Themes Business Requirements Analysis Business Requirements Analysis Access to Data and Data Management Services

? ? ? ? Administration/Campus Services What is Missing? ? ?

Emerging Overarching Themes (1) Collaboration/Communications Sustainable funding models Alignment A “range of service levels” The value of work “at the edge” A campus IT infrastructure roadmap

Emerging Overarching Themes (2) Service Metrics Safeguarding Data Professional Development Diversity and Hiring Practices

A Few Thoughts What if the concepts of “centralized” and “decentralized” IT service are dead? What if we are the ones sustaining the “silo” culture? Do we have the ability to fundamentally think differently about IT service?

Think strategically

Dot Exercise (only one dot per priority) Green Dot = On target Yellow Dot = On target, but needs some adjustment Red Dot = Disagree that this should be a priority