Digital Credentials File: Are We There Yet? Donna Goestenkors, CPMSM, President June 15, 2016

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Objectives Explain why document management is a MSP core competency. Describe the paper to digital starts. What are the triggers to begin conversion? Identify the top 3 documents to convert from paper to electronic format. © 2016 All Rights Reserved 3

PREPARE YOURSELF © 2016 All Rights Reserved 4

MSP Core Competency Model PERSONAL Effectiveness CAREER Power SKILLS Efficiency © 2016 All Rights Reserved 5

MSP Core Competence CAREER Power PERSONAL Effectiveness SKILL Efficiency Core: ~Credentialing Management ~Privileging Management ~Practitioner Competence Mgmt. {privileging, FPPE, OPPE} ~Compliance Management ~Enrollment Management ~Onboarding Management ~Office Management ~Document Management ~Acquisition Management ~Technology Management ~Relationship Management ~Development Management © 2016 All Rights Reserved 6

How Is This A Core Competence? © 2016 All Rights Reserved 7 Personal Effectiveness Skill Efficiency CAREER POWER Personal Effectiveness Optimizing Time Maximizing Effort Skill Efficiency Document Management Technology Management

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Business Process Automation BPA Process of automating the management of information, data, processes and resources through technology © 2016 All Rights Reserved 9

Business Process Automation BPA Requires restructuring of workflow processes © 2016 All Rights Reserved 10

Time To Go Digital? MSP Field Experiences: Large number and stuffed practitioner files Storage space shortage Security concerns with number of files or location of files Misplacing paperwork Time consuming to locate historical documentation © 2016 All Rights Reserved 11

Current Digital Areas EHR (Electronic Health Record) ID Badging System Intranet Site © 2016 All Rights Reserved 12

More Digital Areas Admitting Centralized Scheduling Order Sets Centralized Requisition Service (IT, Housekeeping, Catering, Facilities, Conference Room, etc.) © 2016 All Rights Reserved 13

Even More Digital Areas Policies & Procedures Form Sharing Finance My HR (internal education) EIR (Electronic Incident Report) © 2016 All Rights Reserved 14

More and More Digital Areas Telecommunications Healthcare Informatics (Premier, 3M, etc.) Pharmacy Security Library… © 2016 All Rights Reserved 15

And Even More Areas Medical Staff Services Recruitment/Human Resources Contracting Enrollment Credentialing/Recredentialing Clinical Privilege Forms © 2016 All Rights Reserved 16

The Endless Areas To Come Performance Improvement Governance Documents Committee/Department Meetings Document e-Management (credentials and quality files, minutes, correspondence, leadership training, etc.) © 2016 All Rights Reserved 17

The Digital Areas Will Never End… Onboarding Notifications Communications (page, text, , fax, phone, mail, etc.) © 2016 All Rights Reserved 18

Automation © 2016 All Rights Reserved 19

Benefits Of Going Digital Optimizes Efficiency Increases Productivity Reduces Risk Reduces Errors/Inconsistencies © 2016 All Rights Reserved 20

Benefits Of Going Digital Reduces Labor/Supply Costs Increases Accountability Eliminates “Bored” Factor Increases Employee Engagement © 2016 All Rights Reserved 21

Benefits Of Going Digital Improves Audit Process Speeds Corrections Real Time Data Driven Decisions Drives Improved Patient Outcomes Key Stakeholder Accountability Self-Reliance vs. Dependence © 2016 All Rights Reserved 22

Going Digital? Top 3 documents to convert from paper to digital files Signed waiver and release Privilege forms Reappointment files © 2016 All Rights Reserved 23

POWER THOUGHT © 2016 All Rights Reserved 24

Speaker Contact Information Donna Goestenkors, CPMSM Team Med Global Consulting, LLC Telephone: (618) Website: Like Me: Connect with Me: Follow Me: © 2016 All Rights Reserved 25

Resources Team Med Global Consulting MSP & Healthcare Administrator surveys and interviews Business Automation Research © 2016 All Rights Reserved 26

Credits Leslie Elmer, CPCS Credentialing Coordinator OrthoIllinois Surgery Center Matthew Stallard PowerPoint Design Consultant © 2016 All Rights Reserved 27

Credentialing Tool © 2016 All Rights Reserved 28

The MSP Career Guidebook Features Include: Frequently asked questions by MSPs Sample job descriptions, systematic assessment tools, planning techniques, and strategies for effective performance Real-life stories to illustrate specific points Purchase today or order your copy and receive a 10% courtesy discount: OR OR © 2016 All Rights Reserved 29

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THANK YOU! © 2016 All Rights Reserved 32