June 23, 2011

Presidential mandate for all states to take immediate actions to begin reducing UI improper payment rates through improved prevention, detection, and overpayment recovery methods. 2

PA identified 19 actions that we can begin to implement within the next six weeks Generally these are:  Contacting other states for best practices  Correspondence to employers and claimants  Training  Claim flags and alerts  Website changes  Revise forms 3

PA identified 14 actions that we can begin to implement within the next six months Generally these are:  Additional trainings  TOP participation  Develop additional mailings  Media releases  Analyze and share BPC related reports  Improve computer links to ES system to verify work search 4

PA identified 8 actions that we can begin to implement within the next 12 months Generally these are:  Legislative Initiatives  New UC Management System 5

 Employer Self-Service Portal  Expanded address verification  Improved claimant identity verification  Enhanced automated UC cross-match processing  Real-time availability of information 6

 Strategies to Address areas of national focus:  Benefit Year Earnings (BYE) Root cause(s) identified Planned action(s) to address issue(s) Principal milestones  Separations Root cause(s) identified Planned action(s) to address issue(s) Principal milestones  ES Registration Root cause(s) identified Planned action(s) to address issue(s) Principal milestones 7

 Strategies to Address State-Specific Root Causes:  State Specific Issue 1 (defined) Root cause(s) identified Planned action(s) to address issue(s) Principal milestones  State Specific Issue 2 (defined) Root cause(s) identified Planned action(s) to address issue(s) Principal milestones 8

 Strategies to Support the Entire State UI System Owning UI Integrity:  Encourage every staff member to understand how their jobs connect to UI integrity. (planned actions / milestones)  Develop processes that encourage staff to recommend solutions to address UI improper payments. (planned actions / milestones)  Maintain management oversight in every functional area of the UI program that includes integrity reviews for accuracy and potential problems related to improper payments, etc. (planned actions / milestones) 9

 Communications Strategies:  To claimants and employers; (planned actions / milestones)  To state UI staff; (planned actions / milestones)  To state leaders (Governor, state legislature, etc.); and (planned actions / milestones)  With the public (press, public websites, etc.). (planned actions / milestones) 10

 State summary statement on strategic plan to reduce improper payment.  Questions?  State Contact for follow-up:  Phone: 987/