TAILORED TRAINING FOR PROFESSIONALS IN THE RURAL TOURIST SECTOR Activities carried out 21 January 2008 – 15 may 2008

Activities Meetings with CIA for the organisation of the training courses Organisation of the training courses Carrying out of the ICT training course Carrying out of the Customer Care training course Carrying out of the Business Management training course Contribution to the development of the evaluation questionnaires Organisation of the second Focus Group Dissemination

Meetings with CIA Pixel and Cia had several contacts and meetings with CIA in order to organize the 3 training modules: ICT, Customer Care, Business Management

Organisation of the training courses Pixel organised the calendar of the three training courses and a promotion plan in order to involve the participants from the rural professionals.

ICT training course November – January hours classroom based and 20 hours on line 10 participants 9 participants completed the training course

Management of the ICT training course

Costumer Care January – March hours classroom based and 24 hours on line 14 participants 12 participants completed the training course

Business Management February 2008 – April hours classroom based and 14 hours on line 20 participants 14 participants completed the training course

Results of the evaluation questionnaires

Companies and Internet

ICT Module

Custumer Care Module

Business Management Module

Participation in the online training

Evaluation of the online training platform

Focus Group The second Focus Group will take place on the 26th of May. The councillor responsible for training and education of the Province of Florence will participate and contribute with a speech All the participants of the training courses have been invited and they will receive a certificate of attendance