Communication and Employability Skills for IT Unit 1 1 Life Skills

Basic Housekeeping 2  Check Lanyards  Complete Register  Health and Safety check  Reminder about use of mobile phones  Reminder about classroom rules  No food or drink, thank you!

3 You should make notes as you go along when theory is delivered in order to complete the task successfully therefore bring a pen and some paper please! Please make notes to the best of your ability.

Today’s Learning Outcomes 4 Understand the principles of effective communication:  Barriers to communication  Body Language

Barriers to communication 5  To communicate effectively, you need to prevent or reduce barriers as much as possible.  For example, for an audience to hear you, your voice should be clear and loud enough, without any distortion or interference.  Therefore, it is important not to position the mouthpiece of a telephone under your chin and, in direct communication, you should face your audience.  Background noise should not be underestimated. Even a slight continuous noise, such as the humming of an air conditioning unit or the ticking of a clock, can distract an audience

Can you decipher what the characters are talking about or how they feel by watching their body language in this video? 6 

2 groups 7  Randomly pick 1 or 2 to make up two equal groups

Barriers to communication in a discussion 8  Group 1: Select and agree a topic of your discussion beforehand. Allocate “roles” so everyone is clear as to what their part in discussion is. Take part in a group discussion. During the discussion, the potential barriers to communication are to be demonstrated.  Group 2: Make a list of potential barriers to communication you may observe  Observe the group’s discussion and then write a list of barriers to communication you have just witnessed and explain mechanisms that can reduce the impact of communication barriers.

Body Language (lynda.com) 9  Please log on to lynda.comlynda.com  Username  Password Raymond2014

Individual Activity 10 Watch these videos and write down at least 2 key messages per video (5 videos in total) to create a list with a minimum of 10 points on body language

At the end of the session revisit aims and objectives to check if the learning took place aims and objectives 11