Liebig/Session 4 1 European CAF-Event „Self-Assessment and beyond“ Session 4 „The relationships between CAF and other TQM tools“

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Liebig/Session 4 1 European CAF-Event „Self-Assessment and beyond“ Session 4 „The relationships between CAF and other TQM tools“

Liebig/Session 4 2 Results of session (1) The presentation of the city of Vienna showed that it is possible to combine TQM tools like BSc and CAF EFQM said they see CAF as a good starting point for the introduction of QM We saw the example of VIC asa start for organisational change

Liebig/Session 4 3 Results of session 4 (2) CAF as a tool has some advantages –It encourages to ask questions –It gives room for open discussion –It is a tool that can be used without external help CAF can establish a quality culture which can be used for benchmarking We need information about organisations who are combining different tools

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