SBS Alert Web Console Senior Design 3 – February 28, 2005 Debra Sweet Barrett

Overview  Project Introduction  Background and Problem Statement  Product Description and Intended Use  User profiles  Budget  Project Testing  Deliverables  Project Demonstration  Conclusion

Background and Statement of Problem  SBS provides network and server device monitoring for Fortune 500/1000 organizations  Support over 20,000 devices using approximately 10 different tools  Each monitoring application has a main console  Consoles are vendor specific and do not allow for other application event alarm traps to be received

Background/Statement (continued)  Health alarm traps are currently being sent to pagers – problems are:  No accountability  No way of knowing who may have addressed an alarm  No way to know an alarm was received on the pager

Product Description and Intended Use SBS NOC Web Alert Console  Alarms received on a Web console  Alarms are logged in a database for tracking, reporting and accountability  One interface that is not tool dependent

User profiles  Technical Support Engineer  Engineers are expert/proficient computer users in various computer industry hardware and software  Network Operation Shift Managers  Mid-level computer user experience – view alarms/reports/online users  Service Delivery Team  Mid-level computer user experience. Console will be used to view reports

Budget Database Server Software Microsoft SQL Server 2000 Enterprise Edition (25-CAL) $11,099 (3) Microsoft Server 2000 Advance Server (25-CAL) 3,999 (4) Microsoft Visual Studio.NET 2003 Enterprise Developer Edition 1,799 (4) Hardware Dell PowerEdge 1600SC, Dual Xeon Processors 2.4Ghz, 512K Cache, 4-18GB SCSI Harddrives, 1GB SD Ram 2,917 (1) $19,814 Web Server Software Microsoft Server 2000 Advance Server (25-CAL) $ 3,999 (3) Hardware Dell PowerEdge 1600SC, Dual Xeon Processors 2.4Ghz, 512K Cache, 4-18GB SCSI Harddrives, 1GB SD Ram 2,917 (1) $6,916 Hardware/Software Total for Project--> $26,730

Product Test Plan Alarm traps sent to both pagers and the Web Console. After the 4 week period the traps were discontinued to the pagers.

Deliverables  Web based application that will post valid network and server event traps.  Back end database to store alarms.  Reporting will be implemented for event tracking, performance trending on a customer specific node and reporting.  User manual will be created for new hire technical support engineers on how to do the following:  Access the web site (the URL)  Secure interface access via SI Domain accounts  Read events on screen  Screen options/enable customer filters  Acknowledge and close alarms

Console Demonstration SBS Alert Web Console Demonstration

Conclusion  Problems of server/router alarms  Not sure received  Not sure by whom  No Reporting  SBS Alert Web Console  One stop tool for addressing alarms  Reporting from Database  Accountability