Room Service 客房送餐服务

pos （ point-of-sale ）

Breakfast Doorknob MenuDND sign

Mapo Beancurd

Pickled vegetables

Seasonal fruit platter

fig plum

Functional Sentences 1. Can I be of assistance? 2. Li Hong speaking. Can I help you? 3. What would you prefer, Mr. White? 4. What kind of breakfast would you like? 5. What kind of chicken would you like, grilled or fried? 6. We’ll bring it up right away. 7. The dish will be sent to your room within 15 minutes. 8. Where would you like to put your dish, sir? 9. May I have your signature, sir? 10. Could you please sign your bill, Mr. Smith?

Conversation 1 R: Good afternoon, room service. How may I help you ？ G: Do you have anything light? I’m on a diet. R: May I suggest a fruit platter* with crackers*? G: Oh, that’s a good idea. What fresh fruit do you have? R: We have figs*, mangoes, grapes, plums, melons and peaches. G: Can I have some of each? R: Of course. We’ll arrange an assortment of all fresh fruit. G: That’s fine. Make sure to have some strawberries included. R: No problem. Anything else? G: Well, yes… my husband would also like something light. R: Our chicken salad sandwich is delicious. G: He’ll like that. R: At what time would you like to be served? G: Just a second. I’ll check with my husband… As soon as possible, because we’ll go out after eating. R: No problem. Your name and room number, please? G: Amy Smith in Room 815. R: Thank you for calling, Mrs. Smith. We’ll send you your order within 10 minutes.

Service Procedure 服务流程  Greet the guest.  Get the information from the guest: What he wants. Special demands for cooking. The guest’s name and his room number.  Confirm.  Tell the guest the order will be ready soon.  Deliver the food to the guest room.  Speak out the order and give the bill to the guest.  Ask the guest to sign the name and room number. Express best wishes.

Task John Black who lives in Room 1645 wants to order breakfast from room service by telephone. The hotel offers three types of breakfast: American, Continental and Chinese. Mr. Black asks what does a Chinese breakfast have, you tell him it has deep-fried dough sticks, meat bun, millet gruel, soybean milk and eggs. Mr. Black books two deep-fried dough sticks, a glass of soybean milk, a fried egg. He wants a fried egg, over easy. The hotel adds a 10% service charge for the room service. The order will be sent to the room in 15 minutes. You are a room service waiter/waitress. Please receive the call from the guest. Each group should make up a dialogue and make a role play.

Room Service Center 客房送餐中心 door knob menu 门 把菜单 minimum charge 最低消费 service charge 服务费 noodles with soup 汤面 beef noodles 牛肉面 stretched noodles 拉面 noodles with soybean paste 炸 酱面 deep-fried dough sticks 油条 dumpling 饺子 meat pie 馅饼 meat bun 包子 millet gruel 小米粥 sweet dumpling 汤圆 rice noodles 米粉 soybean milk 豆浆 streamed bun 馒头 wonton 馄饨

I’d like to order breakfast from room service. 我要预订早餐。 What does a Chinese breakfast have? 中式早餐有什么？ What do you would you like to order? 您需要点什么？ How would you like your egg, sunny side up or over easy? 您 喜欢怎样的蛋，单面煎的还是双面煎？ May I have your name and room number, please? 请问您的名 字和房间号？ We add a 10% service charge. 我们要另加 10% 的服务费。 Your order will arrive in 15 minutes. 您的餐点 15 分钟送到。

W: Waiter/Waitress G: Guest W: Good morning, Room Service. May I help you? G: I’d like to order breakfast from room service. W: We offer three types of breakfast: American, Continental and Chinese. Which one would you prefer? G: What does a Chinese breakfast have? W: It has deep-fried dough sticks, meat bun, millet gruel, soybean milk and eggs. G: That’s fine. W: What do you would you like to order? G: Two deep-fried dough sticks, a glass of soybean milk, a fried egg.

W: How would you like your egg, sunny side up or over easy? G: Soft fried, over easy. W: May I have your name and room number, please? G: John Black in Room W: Let me confirm your order: Mr. John Black in Room 1645 has booked Chinese breakfast which has two deep-fried dough sticks, a glass of soybean milk, an egg, soft fried and over easy. G: Exactly. Is there an extra charge for room service? W: We add a 10% service charge. G: OK. Please send them as soon as possible. W: Your order will arrive in 15 minutes. See you.